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Anna's Alteration & Buttons - Dallas, TX - Reviews page 1 - Judysbook

Anna's Alteration & Buttons

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8411 Preston Rd Ste 137
Dallas, TX 75225
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(214) 265-7250
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Main categories:

Apparel , Tailors

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Anna's Alteration & Buttons - Dallas, TX

Reviews

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Best

I would definitely recommend Anna's! I brought my lace wedding dress in which was a size 10 and I am a size 2 and it fit like a glove on my wedding day! The customer service was a...

Worst

The first time I went to Anna's they did an adequate job for the price. The second time was a customer service/satisfaction travesty:\r \r I asked them taper two sport shirts (...

Beautiful Wedding Dress 10/28/2010

I would definitely recommend Anna's! I brought my lace wedding dress in which was a size 10 and I am a size 2 and it fit like a glove on my wedding day! The customer service was also great and everyone was very patient. more

Ruined Shirts; Poor Customer Service 1/15/2009

The first time I went to Anna's they did an adequate job for the price. The second time was a customer service/satisfaction travesty:\r \r I asked them taper two sport shirts (did not mention anything about sleeves) and asked them to hem newly purchased slacks WITHOUT cuffs. When I returned to pick up my clothes, the slacks had been hemmed with a cuff.\r \r The real problem is with my shirts. They hemmed the sleeves without me asking at all. The sleeves are now too short to wear out. When I spoke to George (I assume a co-owner/tailor) he stated that I requested that the sleeves be hemmed. I repeatedly told him that I did not. Why would someone ask for sleeves to be hemmed too short to wear? He claimed I authorized it over the phone. I did not. I would remember talking to my tailor and requesting something that I was even there to be fitted for.\r \r Finally, one of the shirts had a 2 inch pen mark on the back. He would not even consider the possibility of making a mistake or offering a partial refund. He raised his voice and kept interrupting me as I tried to explain what had happened.\r \r If you're reading this, you're probably pretty concerned about the well-being of your clothes. DON'T TAKE YOUR CLOTHES HERE. Pros: Nice neighborhood Cons: Makes mistakes, Horrific customer service, Ruined Shirts more
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Owner Message

  • Anna's Alterations & Buttons has been doing business in Dallas for over 25 years. Located at the corner of Preston and Northwest Hwy we are easy to reach. Under the supervision of owners Anna and George Dimou, our friendly staff is waiting to make you...

Additional information

  • Hours:

    Mon-Fri 9am-6pm, Sat 9am-3pm

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