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Animal Motel - Butler, WI - Reviews page 1 - Judysbook

Animal Motel

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13175 W Silver Spring Dr
Butler, WI 53007
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(262) 781-5200
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Animal Motel - Butler, WI
Animal Motel - Butler, WI
Animal Motel - Butler, WI
Animal Motel - Butler, WI
Animal Motel - Butler, WI
Animal Motel - Butler, WI
Animal Motel - Butler, WI
Animal Motel - Butler, WI

Reviews

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( 7 )

Best

After reading the previously listed reviews I am schocked that anyone would rate Animal Motel at anything less than five stars. When boarding there I have always experienced excep...

Worst

I worked there a few years ago. The owner and manager at the time were rude to both employees and customers. I saw no outright abuse, but the environment is low-class and needs...

Dishonest people 7/17/2011

Never take your pet to animal motel. I wish somebody would have told me not to so I didnt get ripped off and my dog frankie would be back to normal. I took my dog frankie there and requested a playyard which is 15 minutes of play time a day. Thats not much at all as it is, 15 mins, 8 dollars. A day. I watched them do my doggs playyard the day i dropped him off. He was brought outside by an employee, the employee then pulled out her phone and started talking on it! After the call she made which was 3-4 minutes long she took my dog back inside! 3-4 minutes is not 15! i paid for 15 minutes of playtime with my dog in a playyard outside. Bunch of dishonest money hungery cheaters. Also when i went to pick up frankie i noticed he wasnt happy to see me like i thought he would be i went to pick him up and he tucked his tail in between his legs and acted like i was gonna hitt him. I know my dog was abused. They dont let u in the kennel because they dont want u to see what they are doing to our l more

Excellent Place 12/19/2010

After reading the previously listed reviews I am schocked that anyone would rate Animal Motel at anything less than five stars. When boarding there I have always experienced exceptional customer service from the moment I walked in the door. I am confident that the staff has taken great care of my dog, who always runs into the Motel as though he has missed an old friend!! Also I was allowed to view the kennel area when I asked, with no question. I think if more people wrote reviews the number of satified customers would highly outway the few unsatisfied people, as most of my friends and some family also use Animal Motel and are just as Happy as I am. Thank you for you wonderful care of my pet!! more

Great Boarding Experience!! 12/19/2010

After reading the previously listed reviews I am schocked that anyone would rate Animal Motel at anything less than five stars. When boarding there I have always experienced exceptional customer service from the moment I walked in the door. I am confident that the staff has taken great care of my dog, who always runs into the Motel as though he has missed an old friend!! Also I was allowed to view the kennel area when I asked, with no question. I think if more people wrote reviews the number of satified customers would highly outway the few unsatisfied people, as most of my friends and some family also use Animal Motel and are just as Happy as I am. Thank you for you wonderful care of my pet!! more

Complaints 6/18/2010

If you have a concern or complaint Please call and speak to Managment we wish to talk to you and resovle your complaint.\r Thank you, \r Animal Motel more

Anonymous 4/26/2010

I worked there a few years ago. The owner and manager at the time were rude to both employees and customers. I saw no outright abuse, but the environment is low-class and needs some serious upgrading. They take on too many pets at a time (money, money money) and thus end up with an environment that is overcrowded and stressful regardless of the performance of the staff. Most shelters have better living conditions. more

find somewhere else 9/10/2009

Blunt but true, this business is run by a family of idiots. People that have been boarding their dogs and cats here for years have wool over their eyes. Yes, this kennel is always very clean because they run a pet travel agency as well and they would never want a TSA agent to come in and see hair and dirt everywhere and take away their license. Other than that, I have no idea how these people have been in business for so long. Daryl has no idea how to run a business or how to manage employees, and if you ever have had a conversation with him you will see that this is not hard to believe. Dogs come out of the groom room bleeding from cuts and nail clips realistically at least 4 times a week. Animal Motel does not have the word "booked" in their vocabulary, and will overbook on busy weekends, therefore putting your pets in crates when they run out of room ,and still charging you $24 for that indoor/outdoor suite you asked for. There is a total communication breakdown at this place, but somehow there is always time for people to gossip. Different departments never work together to communicate information, and your pets are the ones that pay the price. This place cuts corners in every aspect of their service. Most of the employees that are hired here DO love animals and are good people. This place has money and repeat business in mind, not your pet, which is what it should be. For the love of your pooch, PLEASE BOARD SOMEWHERE ELSE. Pros: CLEAN... Cons: everything else more

We asked Animal Motel the hard questions directly... 9/21/2008

As my pet care arrangements fell through just a day before leaving for our trip in mid-August, I was relieved to find that Animal Motel had room to accommodate our 3 dogs at such late notice. However, after making the reservation, I read the reviews for Animal Motel at this site; I admit that I was skeptical about boarding our dogs there. Given the late notice, I did not have other options for boarding available, so I contacted Animal Motel to inquire about the comments in these reviews. They were familiar with them. I asked the facility's manager very direct and specific questions regarding their once per month touring policy, kennel space, treatment of pets, etc. In fact, we addressed every concern that was scripted in the reviews I had read. The responses from the manager were clear and complete to my satisfaction. Upon inquiring about the monthly open-house tours, the manager explained that the dogs become overly excited and stressed when unfamiliar people are in and out of t more

Very Nice Boarding 8/10/2008

My Vet. recommended Animal Motel because I needed to board my 3 dogs for a business trip I was going on, so I went there to look at the place and found the staff very friendly and helpful, I was allowed to peek in the kennel and see what it was like, it was very very clean , I set up my reservation with the Animal motel and brought my 3 dogs in, everything went well with them, no problems they even got to play in the pool while they stayed there, the staff in this kennel truely does care and do the best they can for my dogs while I was away. I will use them every time I board! more

A Great Kennel 8/10/2008

I had to board my dog due to an family emergency, he had never been away before and I was so...... nervous but when I brought him in the staff took him under their wing and I called everyday to check on him, and when I went to pick him up he was outside in the play area and had no problems, I never boarded before and thought of kennels as dirty but this is a very clean kennel and the staff did a great job with him. Thank you! Pros: live in care taker, friendly staff, good value, CLEAN! Cons: None more

Don't Recommend 7/9/2007

Tours aren't allowed....with the exception of certain months. Never trust a kennel that doesn't allow daily, or at the least, weekly tours. I used this kennel twice. My dog was VERY stressed after each visit & had lost weight. He also returned home with a fear of hands. When I raised my hand to pet him, he cowered away & tucked his tail. This behaviour continued for weeks. The staff was cold & the owner (who was present that morning) was unfriendly to a patron regarding holiday boarding rates. I am nearly positive you do not get what you pay for with this kennel. I do not recommend this kennel. These people are not the animals lovers they claim to be! This is all about money, not the animals! more

Two Thumbs Down 7/9/2007

I used this kennel last year & the early part of this year (two times total). They don't allow tours (with the exception of certain months). One should question any kennel that does not allow daily, or at the least, weekly tours. You have a right to see where your pet will be boarding & what their boarding conditions will be. The staff was very cold & unfriendly when dropping off my pet. My dog was VERY stressed each time I picked him up from this kennel. He was nervous & had the shakes & had actually lost weight. Most of the food I left for my pet was returned when I picked him up, yet this kennel's records indicated an "excellent" appetite during his stay. It took him weeks to return to normal. I now use a new kennel & by comparison, it is far better & much less stressful to my dog! I do not recommend this kennel at all! For the sake of your pet, find another kennel! Always tour, always research. Animals can't talk, but your pet 's behaviour & attitude are always the best indicators of what their boarding experience was. This is also not the cheapest kennel around... Pros: Usually have space Cons: Unfriendly, Cold, lack of tours,often don't allow pickups the day after a holiday more

Incompetent, Insensitive, Ignorant 6/27/2007

The review (issue) is Dog Obedience classes. I have a 10 month old Cocker Spaniel named Freddie who exhibits spirit, and friendliness, but can be rather wild at times. After incidents with a Groomer and Vet Office I enrolled Fred in the Animal Motel Obedience class. My dog was the only dog in the class which started June 2007, which I feel speaks volumes as to the school's popularity. The first two classes (2nd, 3rd week), went very well, Fred was magnificient. He heeled, did sit, did circles, did stand, and did "Down." Both Instructor and members of a previous class, who were working in an area next to us commented how good Freddie was doing. When we showed up for the third class, the owner of Animal Motel, Donald Gutknecht was there. He said the Instructor had medical reasons for not working that day and he was going to teach the class. What follows is the actions of the Director of Training, Don Gutknecht. We started out by heeling, walked around once in a circle. I then was told to stop and Freddie sat without verbal command, which was very good in deed. I then heeled Fred and was told to stop and have him lay down, or "DOWN." Fred was fighting me which was odd because he did "DOWN" the previous class with little problem. Don walked up and grabbed her pinch collar and placed it under his foot so Freddie's face was press to the ground. Fred started yelping, crying, squelling, but would not lay down. Don looked at me and said, "Now we wait him out." Fred continued to cry and yelp, I never heard my puppy cry before. I said, "That's enough, let's get the F*** out of here," while I picked Fred up and walked out. Some breeds might respond to torture, (i.e. Pit Bulls, Rottweilers), but a Cocker Spaniel? Freddie loves people, his tail is in constant motion, I can't have him experience a stranger hurt him. I'm hoping Fred won't be scarred by the incident. There are many Obedience classes so please pick another, don't go to Animal Motel. Cons: Cashiers and staff, Parking, Quality more

i worked there 2/21/2007

this kennel doesn't do all you expect! many times you will pay for playtimes & they're not done with your pet. also during the busy time your small dog could be staying in a crate that u use for travel not a long kennel run. i don't recommend this kennel sorry to let u know what sometimes goes on. more

We don't recommed! 8/31/2006

We were loyal customers to the Animal Motel for 5 years for boarding and grooming. The last time our dogs were there Patty cut our dog's belly and didn't even tell us. We noticed when we got home. Both dogs acted very skiddish that night and for the next few days. When I called the next morning to ask what happened to our dogs she said nothing happened, when I asked her about the cut on his belly, all she said was the dogs were matted. Well, she cut him on his belly where there is no fur! I asked to speak to the owner and told him the story. He said nothing happened to them because Patty didn't write anything in her notes. I said well, there is a cut on my dog's belly and they are both acting very skiddish like something happened to them. He said, "Well, what do you want me to do, lie to you and tell you something?" That is a direct quote. I said, "Well, I can't accept that answer and you just lost a very good customer." He didn't care! I will never take my dogs there again and I encourage everyone that reads this to not take there dog or cat there. Cons: Very rude owner more

animal motel 10/9/2005

On a recent unscheduled visit to this kennel, I was not allowed to view the kennel. They said they only show the kennel on certain open house days. I would not trust my dog to a place that you cannot inspect unannounced. more

First Class Accomodations For Your Critters 5/12/2005

You want your pets to have the best, all the time, even when you cannot be there. Proffesional boarding. Dogs and Cats. Vet on staff. Grooming also. Prices are more than fair, and are actually cheaper than most. A wee bit of a drive...but oh so very much worth it. This is a five star animal motel. We have pampered critters ourselves. And one very, very pampered pooch. A MinPin who insists upon being dressed. The staff here is more than willing to accomodate. And are very kind to your animals. They treat your pets, as if they were their own pets. You do not find this kind of service very often, if ever. PROS: Great Staff. Terrific ethics. CONS: Bit of a drive. more
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  • Give Animal Motel a call today for great prices and quality service. We look forward to hearing from you!

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  • Hours:

    M-F 8am-5pm
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