I am a small hobby breeder of toy poodles stationed here in San Antonio with my husband. My mother is a vet in Georgia so I have a working knowledge about animals and caring for them. I also am pretty good at recognizing and treating my animals at the first sign of any problem. In the event of an emergency, I have used Westover HIlls several times, but these last few experiences made it my last. The Dr. is in fact cold and unfriendly with the animals. He is a know it all. I tried to give him the benefit of the doubt but judging by the other reviews on here, I can see I am not the only one who felt this way. I recommend this hospital for people who buy my babies for treatment as well as grooming......NOT ANYMORE. Two weeks ago, I went in with a 4 month old toy poodle who was sick, with an extremely soft stool and vomiting. He had all of his shots but I paid for the test to rule out parvo anyway. I told him I thought he had eaten rye grass, which turns out, it is toxic when it is cut to dogs and livestock. He didn't know this and blew me off when I mentioned it. He sent me home with a 2.9 pound toy poodle, some medicine, and 250.00 dollar bill. No I.V., which should have been administered. In hind sight, I should have never let this happen. My baby died a day and a half later. So the whole experience cost me about 1350.00 including what I paid for my little guy. I recommend Lorenzo to everyone I sell my puppies to because he is "the best." I got my dog back today after she had been there from 8:30 in the morning to 5:00. Her paws were untrimmed around her pads and her ears hadn't been touched, none of the hair had been removed. She smelled like she had been doused in cheap cologne and run back out the door. Needless to say, I finished his piss poor job of grooming when I got home. My baby is extremely jumpy, which is unlike her so I wonder what kind of day she had? I will never return here nor will I recommend this hospital to any of my future clients. I take more pride in the dogs I breed and sell than to have them herded through like cattle by some vet tech, only to receive an astronomical bill at the end.