After reading the amazing reviews, I expected impeccable service, but I found Dr Dan to be quite standoffish when he examined our cat. He was very quiet and didn't make eye contact with me when he said hello. He didn't make any conversation but I made allowances for that because he gets paid to examine animals, not make idle chatter with people! Still, a little more friendliness would have been appreciated. His examination was very good though, and the assistants were very friendly and efficient. The cost of the visit was a lot cheaper than I expected. Loved the quirky animal-themed decor in a bungalow - eclectic and a reminder that this is an independent practice.