I just recently moved to Norfolk after coming off of Active Duty from the Navy. I spent years in uniform and had to conform to their grooming standards, which is not very stylish. So, I decided I wanted a new me which included dying my hair a two toned blonde and some type of an auburn. My hair was previsouly colored auburn and I liked it very much. I did have two inches of growth, my natrual hair color is dark brown, and thought that it would be a difficult process but defintely do-able. I booked an appointment with Jessica and got there 20 mins early due to military timeliness and all...just a habit I guess. The receptionist paged Jessica and after waiting for 45 mins I was finally approached by a woman who I thought was Jessica but it wasn't. It was one of their many ""helpers"", I guess you can say, and she complimented my dress and then asked me to take it off and put a robe on....weird. I politely declined and told her I would perfer to keep my dress on put the robe over it. She then escorted me upstairs and was a little annoyed because it's not easily accessable for those who have issues with climbing stairs, I've had two knee surgeries. I sit down and Jessica is working on someone else and she told me it would only be a couple of mins. It was about 10 mins later and she asked me what I wanted and I explained to her what I did want. She basically told me that if I did to my hair what I wanted that it would be costly, beginning at 140 dollars and to save money that I should just go with highlights. I was a little let down because this wasn't what I expected but I'm no hair colorist. She then gave me some magazines to look at, no professional haircut or hair color books which I thought would be better to look at, and we found nada. All the women in the magazines either had what I was looking for or were all blonde or brunette. So she suggested to keep the auburn and put highlights and low lights to give it dimension. I agreed. Fast foward to about 1.5 hours later I had two other people who were not stylist touch my hair, wash it and blow dry it. Not only was the person who was blow drying my hair not know what he was doing, but he told me that my hair color before was fugly and I really liked that color. The finished product was shocking to me. Not only was it not auburn, it was a very dull brown, like it was a demi perm that had it's lustor washed out, but it had ash blonde highlights that in the light looked like grey hair. On top of that my hair was frizzy at the bottom and it looked like my five year old nephew got a hold of my blow drier and was playing with my hair. I asked for a haircut and Jessica informed me that she does not cut hair and I could schedule an appointment with someone downstairs. That for me is a first because I've had my hair colored and cut since I can remember and all my stylist knew how to do both. When I went to the receptionist to pay I was floored with the price, she said ""that will be 175 dollars please"". I thought Jessica was trying to help me save money, remembering that she had previously told me that she was trying to help me out since what I wanted from the begining was going to cost 140 plus. So after paying, the receptionist asked me what time and date I wanted my next appointment...not ""would you like to schedule another appointment"". I didn't get five mins to take it all in before she asked me that.To make matters a little more sucky I was told that they would validate my parking, which they did, but I still had to pay for it! All and all it was too expensive and just because it looks ""trendy"" and offer's complimentary coffee and lemonade doesn't mean it's the best.