These people need to get an answering machine. I called and called and no one answers. Then, one time I went there to drop off shoes to get shined. The guy tells me to come back in 2 hours, which is a little absurd in the first place. Then, when I come back, my shoes still aren't ready. So they shine them then, without telling me I will have to wait -- leaving me standing there like a jerk. Then, they ripped the bottom of my shoe a little. These people are out of control.