An Elegant Touch

I found out that An Elegant Touch in Downey, CA is NOT owned or run by the same people that own An Elegant Touch in Pasadena, CA. They have nothing to do with each other even though both companies offer similair services. I highly recommend An Elegant Touch in DOWNEY, CA. I just did my invitations, linens and coordination through them and they did an amazing job. My wedding was even better than I had dreamed thanks to this company. Just remember, DOWNEY not Pasadena! Cons: NOT THE DOWNEY LOCATION more

I had the worst experience ever with An Elegant Touch!\r My Custom Invitation were received later than agreed upon!\r Various mistakes and lack of time to repair them led to various versions of the invitations being sent out to different people.\r Owner avoided responsibility for mistakes and refused any compensation/discount Even after reporting to Bet. Bus. Bur.\r Upon notification by Bet. Bus. Bur. of complaint, threatened to have me served with court papers DURING My Wedding Services for 100% for original quoted price.\r Refused to speak with my lawyer or come to ANY negotiation.\r Although very nice at first---- if you have any problem, good luck getting any sympathy!\r I would not recommend this company to anyone!\r After sharing my experience with other vendors and brides, I found many had heard similar complaints about An Elegant Touch in Pasadena. Pros: Very Nice At First Cons: Unwilling to reimburse customers for poor quality and/ or mistakes. Could have done it myself for cheaper! more