This is my bitter experience in that place:
Receptionists are not helpful at all, the nurses do not introduce themselves or greet you in any way, they don't even make eye contact, you get the feeling that they just want to get rid of you.
I had an appointment at 2pm, got there 30 minutes before the appt, it was 4 pm and I was still waiting, when I went to the reception to inquire about the delay, they said we don't know, go talk to the nurse. Ya....which nurse?....I managed to grab a nurse at some point and ask why am I being delayed, she said they have a medical emergency, few minutes later I saw my Dr walking in the hallway, eating and chatting with one of the nurses. At 0430pm I was finally called bt the nurse who took my vital signs and left me in the exam room with no explanation. 15 minutes later the Dr walks in.
I had to have chest X-ray on a different appt, the technician offered me a gown that one of the patients before me just took off.
I go to the lab for blood work, they guy there is busy on the phone making weekend plans and waves for me to sit on the chair. 20 minutes later, I asked him if he was going to draw the blood or what?.....oooops I pissed him off!!! when he finally got off the phone, he put on his gloves and wanted to draw my blood when I asked him to WASH HIS HANDS FIRST....Oh yeah...now he was pissed......I was not surprised when I got a call next day saying they need a new blood sample as the first one was clotted.
I was so happy to be rid with those unprofessional group of people who call themselves healthcare providers.