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Americus Diamond - Austin, TX - Reviews page 1 - Judysbook

Americus Diamond

6406 N I H 35 Ste 2600
Austin, TX 78752
(512) 467-8907
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Apparel , Jewelry

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Americus Diamond - Austin, TX
Americus Diamond - Austin, TX


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I went into Americus Diamond last week and bought my wife some of the Pandora charms for her bracelet (also purchased at Americus Diamond). The staff was incredibly helpful in ans...


I purchased my husband's wedding band there about a year ago. A beatuiful ""titanium"" ring with celtic knots on it. Upon purchasing I was assured that it was titanium and would ...

Editorial review from Citysearch 11/15/2013

THESE PEOPLE ARE LIARS AND CHEATERS. I bought an expensive engagement ring over 10 years ago here because they guaranteed that if I brought the ring in every six months for an inspection, and a diamond ever came loose and was lost, they would replace it for free. Now they refuse to honor the agreement even though we have diligently brought it back for an inspection and have the records to prove it. Also, a couple of years ago they told us that we needed to have the settings rebuilt. We paid them a lot of money to rebuild the settings just to come back six months later and have them tell us the same thing again. We took it to another jeweler and she said we did not need to have the settings rebuilt. more

Rude, lying, owner/managment, Poor quality products!! 5/2/2012

I purchased my husband's wedding band there about a year ago. A beatuiful ""titanium"" ring with celtic knots on it. Upon purchasing I was assured that it was titanium and would not scratch break or bend. This is one of the big reasons I chose titanium. I specifically stressed that my husband's job is very labor intensive especially with his hands. Again I was assured it would stay shiny and beautiful . more

Disappointing Experience 9/25/2011

If all you are looking for in a jewelry store is friendly staff then this will fit the bill. If you want a place that knows how to treat customers, has professional staff, and has reasonable prices, don't even think about this place. I had an issue with my ring and tried to return it. The sales staff was not helpful at all. They did not even ask me why I wished to return the ring and even went so far as to say ""[they] did not have to accept a return because my proposal had been rejected"", when in fact the proposal had been very successful. I then had to directly work with the owner to try to get my ring returned. In our conversation he apologized profusely for the staffs missteps before and said he would do anything he could to fix the problem. What he should have said was he would do anything except resolve the problem quickly. In the first place he would not refund my money, even only 2 weeks after the purchase. According to the staff a standard return policy for a jeweler is 10 days, which is not true. I reluctantly agreed to let him search for a stone which would be satisfactory and was told he could get some within the week. After several weeks of calling and asking what the status was he had still not found a diamond for me and finally revealed that he could not find a diamond that was what I was asking for (only 1 grade better in clarity) for near the price I paid. This does not show me that he was doing anything he could to resolve the issue. Regardless, against my better judgement I even offered to possibly pay a little bit more to get a larger stone in the hopes that it might be easier to find. He did find a stone at this point (7 weeks after the initial visit to return the ring) and gave me the grades which I used to do price research both at online dealers and local stores before I went to look at the stone. The stone was good and when I asked for the price I was quoted about 1.5 times what the average I had found during my research was. Not only was the price outrageous but he had the nerve to tell me he could not lower it because he would not make any profit. Considering all the waiting and hassle this situation has caused I at least expected him to deal with me on the price. Please note that the current location is closing and they are supposed to be relocating but it WILL BE the same owner and staff. more

Great Experience 5/3/2010

I went into Americus Diamond last week and bought my wife some of the Pandora charms for her bracelet (also purchased at Americus Diamond). The staff was incredibly helpful in answering all my questions and helping me decide what she would like. They are amazing at finding what your loved one would like without even meeting that person. If you are wanting to surprise someone with something special and want that certain someone to be surprised, go to Americus Diamond. They are the best. Pros: Staff and Atmosphere Cons: None. more

Great service! Beautiful work! 5/3/2010

I was recently interested in resetting the diamond from my engagement ring. The original ring my husband gave, while very beautiful, was uncomfortable to wear on a regular basis. I visited six different jewelry stores looking for someone who would be able to reset the stone exactly like I wanted it. Pros: Prompt, huge selection, great service, wonderful work Cons: Far from my house (but no biggie!) more

Americus diamond 4/26/2010

Americus diamond was thefirst place I went to where I wasn't attacked by 2 to 3 different sales personnel. The individual who sold me the jewelry was patient, understanding of what I was looking for and overall just made the whole process easy. The actual jewelry inside was priced fair in comparison to other jewelry stores whos diamond are more exspensive and may or may not be certified diamonds. I highly recommend anyone looking for something special for their wife, girlfriend, husband or boyfriend make a stop by Americus Diamond. Pros: No one pressures you into buying Cons: ? more

Friendly, Fun and Fashionable 4/26/2010

I have been a long time customer of Americus and would not shop jewelry anywhere else. Their staff is all knowledgeable and helpful. They have excellent service on purchases made from cleaning to repair. Their selection is unbeatable and their pricing is competitive. I will continue to recommend them to friends and family. Ask for Darci! Pros: quality, service, value more

Best Jewelery Store in town!! 4/21/2010

I have been all over Austin and have found a ton of low quality, low price jewelry. I LOVE jewelry but have high quality expectations. At Americus I have always found the highest quality at very good prices. The staff is very knowledgeable and helpful! When they don?t have exactly what I want, they will order in, and I have yet to be disappointed. I highly recommend checking them out if you are looking for great jewelry. The only other places in town that match their quality are outrageously priced! This little store is Austin?s hidden gem! Pros: Quality, Selection, Knowledge, Price more

Where personalized customer service meets quality 4/20/2010

I have been a customer of Americus Diamond for fourteen years and will not shop anywhere else. Their prices are low, quality is high, and selection is large. My favorite salesperson is Tara. When my husband was buying my engagement ring, he planned to use a company he had used before. I convinced him to drop by Americus Diamond, since I knew their prices and quality are fantastic . He was shocked at how much lower the prices were for the same or better quality. And, Tara made him feel at ease within a few minutes. She makes every purchase fun, and quickly figures out your jewelry style so she shows you things you like, and doesn't waste your time with things you don't like. Thanks to their prices, I got a bigger ring for our budget. And, the experience with Tara was so great, my hubby has gone back for other special occasions. Yea! By the way, I have referred a couple of family members and an associate, all of whom were really pleased. Pros: High quality, great prices, amazing service more

Customer of Americus Diamond for Nine Years 4/20/2010

I have been a customer of Americus Diamond for nine years now and have never been disappointed. I have also had the same sales person every time (ask for Darci she is the awesome). Some of the purchases include an engagement ring, custom earrings, and an anniversary ring. I always know I will get the highest quality at the best price. I recommend them to everyone. Americus thank you for making me look good. Pros: Great Selection, Great Prices, No Pressure more

My Friends at Americus!!! 4/19/2010

All of my experiences with Americus have been educational and enjoyable. I have actually become friends with some of the staff. They have a knack for making you feel like family. They are knowlegeable and fun. Thanks Americus! Pros: easy access from I-35, incredible staff, quality merchandise more

Amazing Service and Beautiful Diamonds 4/19/2010

My wedding ring, all my anniversary jewelry, and now my Gorgeous pandora bracelet that celebrates my favorite life moments is from Americus Diamond. I have been a customer of Americus Diamond for almost 11 years and I have been so happy with the service and selection. I can't believe the great quality and price. I have a beautiful round diamond solitaire ring in a platinum setting that for giggles I asked another professional in the diamond business to give me an appraisal and his quote was almost $1500.00 more then we actually paid. I had thought that we received our rings at a great price, but I never realized until that moment what a good deal we had receive. Don't go anywhere else for your engagement ring! You will find your best deal and truly amazing service right here in Austin at Americus Diamond. Pros: Great selection of engagement rings and jewerly Cons: Too Much Choice! more

The First and Last place you should look for a ring 4/17/2010

I have been a widow for 10 years. When my ""boyfriend"" asked me if I'd marry him I was so excited. 27 years ago I got my first engagement ring at Americus Diamond so I suggested we go there first. The store is beautiful and the sales lady was so helpful and patient. We went to 2 other stores just to make sure we liked the ring at Americus Diamond the best . We found only hard sales pitches made by very unknowledgeable people. My ring is beautiful and my experience was great-again. Pros: great selection and prices more

Guys, go talk to John. 5/21/2008

I had been looking for an engagement ring for 3 months. I have an account at Jared and almost had a ring picked out and ready to buy...but something wasn't sitting right. The salesman at Jared was extremely pushy, and it was obvious he was trying to make the sale. I wasn't completely satisfied with the small selection that they had. Then I went to Americus and was blown away. John spent almost an hour showing me just the settings in the style I was looking for, and it took that long because they have 5 times the selection of Jared. And the stones with the same clarity and cut and weight were right at, if not cheaper, than Jared. They had the stone put in the setting and sized the same day, and I was floored at the finished product. There isn't a ""used car salesman"" vibe at this place. Guys, if you have any doubts about a current ring you're looking at, or trying to nail down a particular setting, go talk to John Burgess. He can help you find what you need and you won't have that voice in the back of your head wondering if you're going to get ripped off. Pros: Huge selection, no-pressure sales, comfortable atmosphere. Cons: None. more

Austin Jewel 4/16/2008

We looked at every store in Austin for my engagement ring. We found exactly what we were looking for and paid way less that we thought we'd have to. My saleslady was nice, knowledgeable, and very patient. Don't waste your time going anywhere else. Pros: low pressure, great selection, great prices Cons: store a little hard to find more

Everyone I know buys their engagement rings here 2/7/2007

I know 6 guys, including myself, that bought their engagement ring here. They are very nice, low pressure. They make suggestions, not pitches. When you give them an idea of a budget they don't try to upsell you, they go through their inventory and find what can work for you. more
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Owner Message

  • Finest Quality Diamonds At The Guaranteed Lowest Prices


  • Modern-day designers aim to create heirloom jewelry with 14- or 18-karat gold pieces. Also find platinum and diamond designs.

  • 10/25/2006 Provided by Citysearch

Additional information

  • Payments:

    Master Card, Discover, Visa
  • Neighborhoods:

    St. Johns - Coronado Hills, St. Johns

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