We've bought thousands of dollars worth of electonics and furniture from American Tv over the years. This is the first time we have ever had a problem with a product we purchased, and we were always in the store to buy something, so I guess that's why we were never treated badly before this.
May 3, 2011 we bought a new 1080p 120hz LCD Tv to replace an older Tv in the bedroom. The new Tv quit working after only 3 weeks. We called the store and were told even though it was less than 1 month, it was over 15 days. Our only option was to bring it in for warranty repair. When we dropped it off, we were told it would be sent to Madison for evaluation and repair. We were told if we didn't pick it up by June 15th it would be destroyed. Yes, you read correctly, destroyed!
They called June 4th to say it was defective...which we knew...and couldn't be repaired. We asked, and were told they didn't have another one like it to replace it. We would have to go to the store and pick out a different model. When we go to the store we went directly back to look at the Tvs. There were many sales people, and very few shoppers. An overly aggressive sales person...I suppose desperate for commission...started dogging us and wouldn't leave us alone. He was told several times we didn't need help, yet he kept tagging us like a dog in heat. We wanted to discuss the different Tvs among ourselves to make our choice. Finally, he was so rude, annoying and disturbing, my friend wanted to remember his name to complain, so he took out his phone and took a picture of his name tag.
The salesman went nuts. Said, "You can't take my picture. You can't take pictures in the store. It is ILLEGAL for you to take pictures in this store! Get out of the store! Leave the store!" We went to the service desk. The salesman followed us, and the department manager came. He sided with the salesman, then admitted the salesman was "out of line" when he ordered us to leave the store, and that "perhaps" the salesman was overly aggressive. About the picture, I reminded him that I was being photographed in the store. He said that was "different" it was for theft. We reinterated that the photo was of an employee name badge, not merchandise or the salesman. He tried to explain the salesman's behavior as, "Most people are Overwhelmed by the selection in our store and need help." We reminded him we had been there before, and had told the salesman several times we did not need help, yet he would not leave us alone.
He directed us to Customer Service to conclude our business. The lady at customer service told us, "you have to pick a different Tv out." Which we reinterated we had attempted to do, but the salesman wouldn't leave us alone to look for one. The department manager was called again. Now remember, we had been told they did not have another of the same Tv we had purchased to replace the defective one we had received and returned. Others on the floor with the same features were more expensive, because the sale we had bought this one on was over. The manager had them look up their stock on computer....and what do you know? They did have another one in stock. They quickly did the paperwork and we concluded our shopping experience.
We felt the whole thing was to try and hard sell us and bump us up into a more expensive Tv, rather than exchange it for another one like we had purchased. From my understanding of picture taking inside a store. It is a two-way street. Just as a store has the right to film you while on their property for their own protection, it is legal for you to do the same to remember those involved in an "incident" such as the one we encountered. It may be against store "policy," but it is not against the law.
We won't be making any more purchases there. You should consider shopping somewhere else too.