Customer service representative in the store was nice. That's the nicest thing I can say about American TV. Service after the sale is terrible. I purchased a washer and dryer April 6th, they were delivered mid May. After having both for about a month the washer started to squeal and wouldn't spin out the water from the clothes. I called for a service appt immediately in June and just finally today (September 9th) someone came after receiving a laundry list of excuses; technician is injured, wrong parts sent, parts damaged, not all the parts came, etc. They just left my house after working on the washer for 2 hours and didn't fix the warped inner tub that someone told me was wrong previously. NEVER AGAIN will I purchase from them.