When I do decide to hit the Palace I can't say it's all that bad. The concessions folks etc. are generally friendly, and I've yet to stick to the floor. The prices are high but that's typical of first run theaters in the US, so it's hard to single out the Palace for that.
Why the disappointment? Consistently, the movies I actually want to watch never hit this theater, and the real snoozers get the screens. I can understand skipping the art house flicks, but this summer's selections really had me scratching my head. And, resorting to other city's theaters or waiting for DVDs for half a dozen of this summer's movies.