Alternative Heat was the 2nd fireplace store that we had checked out & we found the owners Kathy & DJ to be very helpful even though the place was very busy when we stopped by. They took the time to write up the info we needed & they so impressed us that we signed up the next day to order our new fireplace insert. They even helped us fill out all the annoying paperwork for our town permit and DJ did an excellent clean job of putting in the insert. He even stopped by a day or so later to make sure we were happy with it (how many other places do that). I would highly recommend them as they are an honest and hardworking couple. We are now enjoying our new fireplace insert what a difference for heat savings. Thank you Alternative Heat !