I wish I would have read these reviews before agreeing to have my husband take our cat there. Dr. Hutchinson has zero people skills and seems to run the business as if she knows everything about your pet and you know nothing about your own pet. In trying to converse with her on my concerns, she kept cutting me off and not letting me finish; interjecting on what her game plan was (on a very vague level). She has everyone take messages and doesn't allow any vet tech to just inform you of test results as requested. Though she was nice to my husband in person, she was extremely short and rude with me on the phone. I had explained my cat's behavior (non-responsive and not cooperative) when she is caged/kenneled at a vet's office and she ignored everything I told her. So my cat has been sitting there, balled up in the corner of the cage while they are waiting for her to give them a urine sample. My cat won't urinate or have a bm, eat or drink while caged/kenneled at the vet's and I told her so. After having my cat for 14 years, I know her behavior better than any schooled vet who's only seen her for maybe 2 hours. My conversations with her were less about listening and putting my concerns at ease and more about her telling me how things should go. I felt like she treated me/my cat like some statistics or chart found in a text book and as if every person/pet that goes there fits into some text-book cookie-cutter diagnosis. If you want a vet to treat you and your pet(s) with a humane manner, compassion, professionalism and common decency, don't go here.