I dont know who taught these people about customer service, but they must have failed this class countless times!! Not only that, but they let the tinters do the talking to the customers! When I dropped it off I made sure that they knew I wanted only the best film they had. They assured me that they were the best at what they did, but that was only the beginning of the lies! I came back to pick up the car after they were done, and upon walking around the car, not only was it digustingly filthy, but there were bubbles everywhere! I asked why it was so dirty and they told me that was part of window tinting. What a load, but it gets worse! The massive amount of bubbles they assured me would dry out in time. So after 3 weeks in the Texas summer sun, they were still there. I took the car back and asked the people at they counter to look at it and see what they could do, but instead of coming out to see what the problem was, they sent out the window tinters. Instead of offering to fix the problem they were disrespectful and rude, and told me it was as good as it gets so deal with it or take it somewhere eles. So after 20 minutes of trying to get them to either fix it or give me a refund, which they refused to do, I left very angry they had ruined my new car experience! I went down the street to A-Class Window Tint, and told them what I had been told and asked if they could look at the car. The tinter and owner came out and told me that if it had been 3 weeks it should not look like this, and that the bubbles were air and not water. I asked if they could fix it, and the only way was to re-do the tint. They promised I would love the job they did or it was free. Well, when A-Class was done, I couldnt believe right out of the shop how great it was!! I am so happy with the service they gave me, I tell everyone to go there. So if you want a great job, dont go to Alta Mere, but go down the street to A-Class, and get the tint and customer service you deserve!!
Pros: None at all
Cons: No customer service, rude,disrespectful, over priced, did I mention HORRIBLE!!!!