Rude, rude rude, belittling and unhelpful.\r
went in to inquire whether they could install some component speakers and an amp I had previously purchased. I told him I was new to car stereos (not completely true) and I think that the idea that he could talk me into throwing my gear away and buying his... After examining my awesome component speakers he said it wasn't worth the trouble and that I needed to buy new ones. Thinking that I had knowledge to gain from this guy who's in charge of his own car audio shop, I stupidly kept the conversation going and brought in an amp I had purchased after doing my own research. ""Chuck"" told me that the gear I had purchased was ""a piece of cr*p"" and just because it said 240 watts on the front doesn't mean anything. He said it may as well have said 2400 watts or 10,000 watts written on the side. He pointed to the fuse on the side and said that that was a tale tale sign it was garbage. Wow, every amp I've ever seen has a fuse. Like any sane person I asked ""why"". He said the only way to shop for gear was from a ""well established and reputable shop"" like his own. \r
Alllllssssooooooo, in the middle of our conversation he took a really long phone call and got into a horrible argument with someone that he angered and then proceeded to imitate the person with a whiny voice like a child after hanging up. \r
This guy is majorly disgruntled and evil, the staff was afraid of him... I have no idea how they're still in business.
Cons: rude, unhelpful, belittling