I recently used this car service for a pick up at the airport, and had the absolute WORST experience I've ever had with a car service in NY, and I do use NY car services very frequently. Upon making the reservation I was told to call the car service when I was ready to be picked up (after I made it through immigration and had all my checked luggage). Well I ended up getting delayed in immigration, and while I was delayed the car service called me to see if I was ready. I told them I was not ready to be picked up, and I would call them when I was ready. Rather than wait for me to call them, they called me 3 more times! Each time I told them it would be a while, I would call them when I was ready to be picked up. I told them this so that they wouldn't wait for me. Well when I finally got my bags and left the airport I did call them, and the driver came to pick me up. At that time the driver informed me that I was being charged an extra $80 in ""waiting"" fees!!! I told them 4 times that I wasn't ready to be picked up, but this dishonest business had a driver stay there and wait anyway, just to drive up the waiting fees!!! And they never thought to tell me when they called me 4 times that I was being charged waiting fees! Only AFTER they made the driver wait at the airport did they inform me that I was being charged for waiting!!! I didn't even want them to wait for me!\r
I travel very frequently and I've had similar delays before, and I've NEVER had a car service pull this kind of scam on me before. This is a dishonest business, don't use Allstate! Make sure to use Dial7 or Carmel Limo for car service in the New York area, they never do this kind of thing.
Pros: I got home from the airport
Cons: Ripped off on waiting fees, car smelled horrible, driver and dispatcher on the phone were rude