The staff were like regular people. I asked them questions, and they answered them. No games, they didn't try to sell me a new car and since I had my laptop I got some work done on their free hotspot while I waited. I'm bringing my wife's car in next week just to have them take a look at it. Hopefully it will just be a sensor or something easy.
Pros: Very knowledgeable and reasonable prices
Cons: didn't have my car for a while