For the most part I have had a good experience with this company, Bike Peddlar, on West End, (owed by this same chain,) until recently. I had stopped past to buy two bicycle spokes, granted a small transactions, but I like to know my business is appreciate to continue to use a company. I was told by phone to bring the wheel with me. When I arrived I went to the repair area explained I needed to buy two spokes for this wheel. It was handed off to ""Mike L"" where he proceeded to remove my fly wheel, took my hub loose and explained it was going to cost me $30 to put the spokes on. I explained I just asked for two spokes to BUY, at which point he got them in a huff. When I got home I made my adjustments four ball baring were jammed under the fly wheel. I was furious. I returned the next day, went to the repair area where Mike L was working and explained what he had done and said I wanted him to pull the fly wheel off and give the 4 ball bearings back. He pulled the fly wheel off and letting the bearings fall to the floor along with seal and said ""There"", to which I explained I need those bearings. I picked up the seal. He went to the bearing box and dumped a hand full of bearing in my hand. (I hope they are the right ones. I haven't checked yet.) No bag, no thank you, no apology: super rude. So I came for two spokes and as result of your employee messing up my wheel, I had to working on it for an extra three hours, I returned to get the rudest service ever and now I will spend another two hour to get my bike into adjustment. No apology or anything.
Pros: They have some replacement parts
Cons: Their staff is likely to screw your stuff up.