So I had a very problematic situation ... Older BMW with dead battery and electronic locks -- with manual override not working. AAA tried (sent 3 different folks), BMW sent person -- all to no avail. BMW quoted $425 plus towing to get window knocked out and replaced. I called All Star Glass and got somebody who actually listened to the problem and did research. Initially, they recommended the rear window -- remove and then re-install with new metal pieces. Less than 10 minutes later they called me back to say the metal parts and clips would be more than the total cost of the passenger side window. They were right -- I had called BMW for parts pricing (and so had they!). So they came out (in the rain) and did the job. It was quick, they were great and they went the extra mile at every turn. I'm not a big fan of offering up 5 starts but these guys blew me me away with their extra effort on a small (under $200) job. That's unique to my experience in this realm -- and yes, I'm telling everybody I know.