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Alki Tours - Seattle, WA - Reviews page 1 - Judysbook

Alki Tours

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6417 Fauntleroy Way SW Ste A
Seattle, WA 98136
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(206) 935-6848
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Reviews

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Best

When a tour agency sends a vehicle to our home to take us to the airport, that is good planning and great service. The rest of the tour (China) was just as good. The tour guide ...

Worst

Management is extremely rude. I missed my bus and wanted to talk to them about how the bus driver saw me in the parking and didn't stop to let me on the bus, and the manager impli...

Editorial review from Citysearch 12/6/2012

This has been the worst experience with any company ever. I purchased two tickets and an upgrade and then when I arrived at the train station was informed the train was cancelled. I was telephoned later that day to tell me the train was cancelled and the money would be refunded. I received a refund for the upgrade only. I then contacted the company and was repeatedly lied to about the remainder of my refund. I was told it would be applied to a card I never used. I was treated rudely. They would not allow me to explain that I did not use the card they were attempting to refund the money to and then they hung up on me. I am filing a report with the better business bureau. Do NOT work with this company. more

False advertising, mediocre customer service, lack of safety on tours 10/14/2012

An update for Nedwwa. I blew out my knee on that trip. A torn ACL and MCL. My knee was bending inward toward the other leg when ever I moved it. Too bad you didn take the time to figure out what was really going on before dismissing me in you comment. My comments were not that of someone with just a sprained ankle. I was scared then, being in a country where I was told not to seek any medical help until I got home. The doc was there in 5 min because he was on the tour with us. And he knew and the nurses on the tour knew it was a more serious\r Injury than how you portray it. You could have said all you wanted about how wonderfully you thought the trip was , but how cruel of you to dismiss my point of view when you were not the injuried one. Got a clue in how painful a blown out knee isAnd how long the recovery is?? Cons: Unprofessional tour management, not experienced with destination more

Well planned tours 8/17/2011

When a tour agency sends a vehicle to our home to take us to the airport, that is good planning and great service. The rest of the tour (China) was just as good. The tour guide anticipated problems we might have and let us know what to expect and how to handle them. However not everyone listens and those are the ones who have the most trouble. We have traveled many times with Alki Tours and while not always entirely problem free, nothing kept us from thoroughly enjoying the tour. My wife had a breathing problem (COPD) and got tired on one leg of the tour in Beijing. The tour guide found her a cab so she could go back to the hotel and the rest of the tour went on. When I forgot a backpack at the hotel when we were going home, the tour guide called the hotel and got it returned to me at home. That is ""above and beyond"".... more

Amazing guides and fantastic destinations. A rare experience to be treasured for a lifetime!!! 12/1/2008

We've been on three of Alki Tours' international trips, including Egypt, and couldn't be more thrilled. We are currently researching locations for our next trip with Alki and hoped to find interesting reviews here to guide our next location decision. We were shocked to see the review written by the women who injured her ankle on the Egypt tour and are horrified to see what has been written. It was an amazing and beautiful trip guided by a very knowledgable guide who went over and beyond to accommodate each guest experience. The guide scheduled many extra and FREE excursions including the boat trip on the Nile River that the review refers to. It was a glorious sunset boat ride and that I cherish enough to hang pictures of on my office wall. The unfortunate accident resulting in the woman's injury was of no fault of the guide or Alki Tours but instead the result of the client's carelessness and extreme lack of basic health and fitness. In reality, it was another moment with Alki that proved its' high level of service as the guide had a physician at the site to care for the women within 5 minutes (incredible!) ...for what ended up being only a sprained ankle! When planning this trip we created a list of sites we wanted to see in our ""spare time"". We initially planned to schedule these side trips via the hotels but in the end the guide researched our interests and made the additional locations available as options to the whole group. Don't miss the opportunity to go to Jordan and the Dead Sea while you are there! We swam in the Dead Sea and saw many of the ""holy sites"" that we had always dreamed of visiting. So far, we've been on Alki Tours' trips to Greece, China and Egypt and can't wait to decide on the next destination! We have made many new and long term friends on these trips and plan to join together again for new adventures. So the next decision is Ireland or Costa Rica...? We'll let you know how it goes! Pros: Beautiful locations with creative and knowledgable guides Cons: None to date more

Poor Customer Service 12/6/2005

Management is extremely rude. I missed my bus and wanted to talk to them about how the bus driver saw me in the parking and didn't stop to let me on the bus, and the manager implied that I was lying. Then the owner didn't even acknowledge, or apologize for, the manager's actions and attitude. Cons: Service, Value, Management more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Neighborhoods:

    West Seattle, Fairmount Park

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