**AVOID AVOID AVOID***
I made the mistake of buying a promotion card to this place. First, they made me pay the $15 product fee and said if I paid with a credit card, they would charge me extra. About 15 minutes after I arrived, I was informed the stylist I made an appointment with (Mina) wasn't there. The manager told me all her stylists are "professionals" and turned me over to another stylist. I wish I remembered his name, but I don't. He proceeded to show me his portfolio (he has done Miss Universe and people I didn't know). He said he takes before and after photos of his clients and insisted on showing them to me. I said I was short on time and trusted that he did good work. This apparently offended him. He said I needed to do half-head highlights and he would do it for $120. I said I couldn't spend that today and was going home for Christmas and was having highlights and lowlights done by my stylist there. He kept pushing and said he'd do it for $90. I said I couldn't and just wanted the 6 foil highlights that came with the package. He then told me my hair was damaged and I needed to pay for keratase treatment. Again, I said no; I explained I'm looking for a job and planning a wedding and couldn't pay extra this time. With that, he said he wouldn't do "cheap hair" and just doing 6 foils would be cheap. He walked over to the receptionist and said we "weren't connecting" and to assign me to someone else.
I asked to talk to the manager. The manager came and said that the stylist told her that I had an attitude and told the stylist not to talk to me (which wasn't true) and that it's the stylist's job to tell you what to do with your hair. I said that's fine if they make recommendations, but I couldn't pay the extra money this time and that made him upset. I said I'd now been there for 30 minutes and just wanted the cut and 6 foils in the package. She got mad at me for saying this and said it was my fault and I was giving her attitude.
I was then passed over to Carlos. When he put the 6 foils in, he did them more than half an inch away from the root! I asked him to please put the highlight closer to the root (the whole point of highlights is to cover up the roots) and he said he was. He was very nice and polite. However, when I got home and look at my hair closely, I was shocked at how awful the highlights looked because they were placed so far from the roots! In addition, the highlights aren't uniform--they are more bleached in some places than others and there are strands that aren't highlighted at all, except for a blob of bleach in one spot! It's like he had never done highlights before. I will now have to go to my regular stylist and pay to have him fix it.
In summary, do not go to this salon! If you have any problems, the manager will blame you. It's not worth any amount of money when the results are so poor.