I made the appointment for her a few weeks ago, and thought that it would be a great way to start the day, our anniversary. I dropped her off at 11am for a massage and haircut/style and when I returned 90 minutes later she was extremely mad. Her back is hurting so bad from the massage, twisted in knots, that I cannot even massage her lightly without her grimacing in pain. Her hair is nothing like she wanted and really, is the exact opposite of what she requested from the stylist, much shorter than she expected. The worst fact of all is that it put a severe damper on our anniversary. She is now lying in the bed on a heating pad and doesn’t want to leave the house. She is also angry with the service she received. Though she said the masseuse was friendly, the woman that cut her hair was rude, fast paced, and incessantly mentioned that she had her next appointment coming soon and that she had to hurry. Whether this was an unprofessional stylist or an error of your scheduler, either way Alexandre de Paris spa did nothing to relax my wife, and instead made her stressed. I regret ever having gone. We have been to spas in the United States, central and South America, Europe and Australia and never have we had such a dissatisfactory experience. My wife summed it up well in the car afterward: “if you have the name, reputation and price of a great spa, at least give an excellent or above average product and service. Don’t just settle for being average of less than average. I feel like they just pushed me through fast, took my money and sent me on my way. It was the worst service I’ve ever had.”
You ruined my anniversary.