Alan Webb Mitsubishi

When a customer ask for a specific item on a car don't quote a price that is almost double the actual price and then tell them you can get them a portion of what they want for close to the cost of what they wanted to begin with in the first place! All this to sell a car on the lot instead of locating the car they really wanted. You lost a repeat customer. more

I leased a new Leaf with Alan Webb Nissan and it was, by far, the best experience I have had with a car dealership. Tony was the person I did most of the work with online. There wasn't any of the usual high pressure stuff that I have encountered in the past with other dealers. He got me a deal that was much better than any of the other local dealerships and we did most of that online so I just had to show up to sign papers and drive off in my newly leased vehicle. When I arrived at the dealership there was not even a hint of ""up-selling"" and there were no surprises or the usual tactics to get me into a car I didn't want or need. Dave helped me fill out the paperwork for the lease and explained the process for me. All in all I would have no trouble recommending this dealership to friends and family and will definitely be heading back there for my next car. Alan Webb Nissan was a refreshing change from the usual dealership encounters and have renewed my faith in he car buying process. more

If you're looking for great customer service after the sale, DON'T buy from Alan Webb Nissan more

I purchased a car from Alan Web Nissan in July 2011, Perry was the salesman helping me. After 7 hours of paperwork and waiting around in the building for the sale to be final, the car was mine. As I drove it off the lot the check engine light came on. I took it back and they ran a diagnostics test, told me it was just an ERG valve, no big deal. The check engne light was cleared and they said if it comes back on to come back and they will fix it under the 30 day warrenty. One week later the light came back on and I took my car back to be fixed. Now they say the warrenty wont cover replacing the valve and its going to cost $360. I talked to the manager, Stuart, and he was very rude and acted like he was better than me. Eventually he said as a favor he would pay 60 percent of the repair. As far as Im concerned this is no favor...the car s under warrenty! I will never purchase or recommend purchasing another vehicle from Alan Web Nissan. They have very poor customer service. I was flat out lied to and the manager is very rude arrogant and cold, obviously they dont care about returning customers. more

I purchased my vehicle through Alan Webb Nissan in 2010 - was assisted by Manny Vargas who showed me the in's and out's of the vehicle. He was polite, and relatively honest about his concerns. While his service wasn't over the top, I appreciated his brevity and honesty regarding. more

I don't think I've ever experienced such terrible customer service. They are great up until the point that you sign the papers, after that they couldn't care less. Every single issue that I've had with them after buying the car has been handled very poorly. So many times I've gone in or called about an issue, which they say they will look into and call me back. Guess what, not once do they ever call back. I'm pretty sure a monkey could do a better job. Pros: Nissan cars Cons: Terrible customer service, shady finance manager more

Note: The claim Representative in charge of the claim wrote for USED SUSPENSION...Did the Insurance person tell that to the customer, sounds like Adam did not do his job explaining the preliminary estimate he wrote. So, sounds like the customer drove the vehicle in for the estimate and then must have dropped it off almost 5 weeks later? Hmmm, did the customer sign a repair order and ok the shop to order parts prior to dropping off the car for repairs? Parts should have been ordered and received prior to dropping it off to expedite the repairs, right? Then it took 5 more weeks to repair, hmmm, something is wrong here. The standard of time frame to repair is the amount of repair hours divided by 4-5 (ie: 100 hours of repair and refinish divided by 4.5 = 22.23 working days). So, the see the vehicle had a fender, bumper, hood and some sort of suspension damages, something doesn't add up. That would be in the neighborhood of 40 hours of labor, refinish and mechanical, which calculates to almost 9 working days. Well, this is just my Observation and it seems that something else was behind the scenes in the year 2007-2008 that we do not understand. Here is the new scoop, there is a New Body Shop Manager and New Body Shop Appraiser at this facility. 2010 is going to give us all a brand new outlook. Thanks for reading! Pros: 2010 is a Brand New Year Cons: Either I wrecked my vehicle or someone else crashed into it. more

I took my 2004 VW Jetta to Allen Web Collision Center to repair damage to the driver's side fender, bumper, and hood on November 23rd 2007. The okay was give by Adam Stewart with Farmers Insurance on December 29th for the body shop to proceed with the repair to my vehicle. I notified Dan at Allen Web Collision center and the work was to be started shortly after the New Year. The time frame given was one month. Adam Stewart called me early that week and asked if it were okay to use aftermarket parts for the repair. I told him I only wanted brand new OEM parts. He agreed. On the date of January 18, I called to check on the status of my car. I was told by Dan that the vehicle would be finished on the 26th and to expect a call from Mike the following Tuesday. I did not receive a call on Tuesday. On the 26th I called to see if my car would be finished. I spoke with Mike and he said my vehicle would not be finished that day. I was then given an end date of January 30th. There was yet another delay pushing it back another week. On the 6th of February I received a call from Mike notifying me that the car would not align with the used suspension and to expect the car to be finished by Friday or the following Monday. I was upset about the used parts and confirmed with Mike that there were no other used or aftermarket parts on the vehicle. He reassured me that everything was brand new OEM parts. I called on Friday to see if the work was completed. I spoke with Mike, he said the parts were installed, the car just needs to be cleaned and inspected, and the car will be done on Monday. On Sunday February 11th I went to the body shop to take a look at my car. It was sitting in the parking lot. The bumper, fenders, headlights, and hood were poorly aligned. I received a voicemail from Mike on Monday around 3:00pm stating that the parts just came in (interesting), they have it installed, they just need to clean it, do a quality control and my car would be done Tuesday by..... Pros: There are no pros Cons: Poor service, shotty repair shop, poor management, rude salesman... more