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Alamo Heights Kennel Club - San Antonio, TX - Reviews page 1 - Judysbook

Alamo Heights Kennel Club

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203 W Sunset Rd
San Antonio, TX 78209
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(210) 822-0003
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Alamo Heights Kennel Club - San Antonio, TX
Alamo Heights Kennel Club - San Antonio, TX
Alamo Heights Kennel Club - San Antonio, TX
Alamo Heights Kennel Club - San Antonio, TX
Alamo Heights Kennel Club - San Antonio, TX
Alamo Heights Kennel Club - San Antonio, TX

Reviews

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( 3 )

Best

I adopted a male dachshund from the AHKC and he?s just the most wonderful dog ever! He?s such a happy and sweet hound, he got along great with my other two dogs from the very be...

Worst

Very disappointed in this kennel. My dog was there for three weeks. When I got her home I noticed numerous scabs around her shoulders and very thin hair. It seems she was left ...

Great place to adopt a pet! 4/18/2011

I adopted a male dachshund from the AHKC and he?s just the most wonderful dog ever! He?s such a happy and sweet hound, he got along great with my other two dogs from the very beginning. The staff at AHKC is super friendly and knowledgeable. I think they really have a gift for matching up pets and owners! The adoption process is thorough, but not overwhelming. Adopting a pet has been a great experience for me and I?d absolutely recommend AHKC. Thanks! more

Great grooming and friendly new staff 4/14/2011

I have taken my dogs for grooming to AHKC for many years and have always been more than satisfied with the excellent grooming, attentive service and patience from the groomer with my dogs who aren't always the most cooperative salon guests! The new office staff always makes sure to let me know if they have any questions or if the dogs are ready for pick-up sooner than promised. The staff couldn't be more friendly or pleasant -- I read some of the other reviews here and think that the people must have gone to AHKC when the former manager was there. People should go again, it's a great grooming job at a more than reasonable price. You won't be disappointed! more

avoid 10/5/2010

Very disappointed in this kennel. My dog was there for three weeks. When I got her home I noticed numerous scabs around her shoulders and very thin hair. It seems she was left in a harness that was too small the entire time...or maybe there was some sort of scuffle(fight). Never the less, when I called to question it, they said they had no idea(of course). I too, agree with a previous review about the lack of customer service and poor attitude at the front desk. The young girls working there seem to be there for one reason...a pay check. The facility is surely not a "pamper your pet" atmosphere, which I am ok with. You get what you pay for, but I never thought my pup would come home with injuries. I will not return!!! If you are looking for affordability and not concerned with "looks" of the facility, I would recommend Pet Paradise on Oblate. It is owned by two very caring gentlemen who have many pets of their own and are in the business for all the right reasons....to take great care of your pet!!!! more

New to the area, AHKC made us feel so much better! 8/31/2009

My dog Willie has always loved his time at AHKC. He's a really big golden retriever, and has terrible leash manners for anyone but my husband or me, but they always seem patient with his pulling on the leash and jumping around like a big, fuzzy wrecking ball. We were new to San Antonio, and it's not a very dog friendly city! In Colorado, dogs are allowed everywhere, and the dogs seem much more like part of the family. Alamo Heights Kennel Club was the first place where Willie seemed to be welcomed and treated well. What a relief! They don't coddle him, necessarily. It's a kennel, not a "pet hotel." But they are affectionate to him, and they always make sure to find him another dog of his energy level to play with during the day (and room with at night, if we wish). Occasionally the staff seems busy...but they ARE busy. They're friendly, but more importantly, they understand animals and go out of their way to care for them. more

Great people, happy dog! 8/30/2009

I can't say enough good things about Alamo Heights Kennel Club. We were new to San Antonio from Colorado. In Colorado, everywhere is pet friendly and the dog parks are clean and functional. San Antonio doesn't really allow dogs anywhere, and there are many more uncared-for pets. Pros: My dog loves it, they love him, it's VERY affordable Cons: Not a super-polished place more

Grooming has gotten progressively worse, as has the staff. 12/5/2008

I have taken my dog to Alamo Heights Kennel Club about 6-7 times. It was good at first. They always do a good job grooming, however, the staff has never, ever been friendly or even had a smile on their faces. Half of the times I have called to make an appointment I have had to leave a message on the answering machine. Each time, two business days pass and I have never received a call back so I have to call again until I catch a live person. The service has progressively gotten worse over the past year. About 3 months ago I left my dog to be groomed. My mother was in the area and so I asked her to pick him up for me (saving me a trip to AH from downtown.) When she did, they sent my dog home without his collar or his leash! When I called to ask if those items were there they said "yeah." No apology, nothing. I drove all the way back to AH to pick them up. When I walked in and said "I'm here to pick up the collar and leash" the three women behind the counter just looked at me. One went to more

Decent Grooming at a good price, Poor Service, Don't Return Calls Left on Machine, Mediocre Facilities 12/5/2008

I have taken my dog to Alamo Heights Kennel Club about 6-7 times. It was good at first and the grooming was well-done. The staff has never been friendly or even had a smile on their faces. Many times when I have called to make an appointment I have had to leave a message on the answering machine. Two days pass and I have never received a call back so I have to call again until I catch a live person. The service has progressively gotten worse over the past year. About 3 months ago I left my dog to be groomed. My mother was in the area and so I asked her to pick him up for me (saving me a trip to AH from downtown.) When she did, they sent my dog home without his collar or his leash! When I called to ask if those items were there they said "yeah." No apology, nothing. I drove all the way back to AH to pick them up. When I walked in and said "I'm here to pick up the collar and leash" the 3 women behind the counter just looked at me. One went to the back and got the items. She came to the front and just handed them to me. No apology, no friendly "sorry about that!" nothing. I took it, said nothing, and left. I decided to give the business one more try. I dropped off my dog yesterday. When the woman at the counter took him from me to go back to the grooming room she just yanked the leash and was essentially dragging my 50 pound dog to the back. She was looking down at a piece of paper the whole time, paying no attention to what she was doing! If they treat my dog that way in front of me I am worried about how they treat him in the back. When I picked him up his groom looked good, however, both of his eyes are completely red and bloodshot around the edges. There are 3 scabs around his genitals from where he was cut during the grooming. (I am positive these were not there previously as I brush my dog about 3 times a week.) When I picked him up, again the staff was not friendly and have never cracked a smile. I have decided that is the last time they will have my biz. Pros: Easy to access location in Alamo Heights Cons: Unfriendly staff, don't return calls, poor treatment of my dog, cuts from grooming more
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Owner Message

  • <p>Jimmy and Janet Walsdorf have owned AHKC since 2002.&#x000A0; We pride ourselves on caring for your pets as if they were our own.&#x000A0;</p> <p>* Please visit our website for more information</p>. <p>Full Service facility offering Boarding,Grooming...

Additional information

  • Hours:

    Mon 8:00 AM to 6:00 PMTue 8:00 AM to 5:00 PMWed 8:00 AM to 10:00 AMThu 8:00 AM to 5:00 PMFri 8:00 AM to 6:00 PMSat 8:00 AM to 4:00 PMSun 10:00 AM to 12:00 PM
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