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Al Phillips The Cleaner - Honolulu, HI - Reviews page 1 - Judysbook

Al Phillips The Cleaner

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1173 21st Ave
Honolulu, HI 96816
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(808) 732-2206
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Main categories:

Dry Cleaning

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AWFUL!!!!!!!!!!!! TERRIBLE customer service, subpar work, Highly OVER PRICED!!!!! DO NOT TAKE YOUR CLOTHES HERE!!!! This is the absolute worst dry cleaning experience I have ever...

the absolute worst dry cleaning experience! 3/29/2011

AWFUL!!!!!!!!!!!! TERRIBLE customer service, subpar work, Highly OVER PRICED!!!!! DO NOT TAKE YOUR CLOTHES HERE!!!! This is the absolute worst dry cleaning experience I have ever had! I brought in 5 items on a Friday, 2 dresses to be hemmed, and 3 to be dry cleaned. I was told everything would be done the following Tuesday, I confirmed, Tuesday? ""Yes."" After 10 minutes of searching for parking, I get to Al's and only the dry cleaning is complete. Fine, just tell me that the first time! I arrive Thursday, when the repairs were promised. One dress was complete, however it was also dry cleaned at $13, which was not requested. After 30 minutes of anxiety and no communication, they could not find my other dress! It turned out that they had delivered to another location. So, I was expected to brave the obnoxious mall traffic, and come back a 3rd time! The manager promised a 30% discount off the dress that day, and the missing dress. Fine. I asked that the dry cleaning be taken off as well, since that service was not requested. She agreed. I looked closer at the bill when I got home, and she had charged full price for the alter and 30% off the dry cleaning! I return the next day and the dress is missing AGAIN. The staff searched and after 30 minutes, they finally located the dress. They rung up the total, and the discount that was promised was not applied. 10 minutes later they got the manager on the phone and she said ""the discount was for the dry cleaning only, not the alterations!"" I never wanted the dry cleaning. After 3 trips, anxiety in thinking that my new dress was missing and OVER $80 later ($20 of which was charged for services not requested), And over and hour of driving, waiting, etc, I just paid the unfair price just to get out of the hell hole of a cleaner. What a waste of time, energy and money. :( more
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Additional information

  • Neighborhoods:

    Waialae - Kahala

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