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Airtran Airlines - Dallas, TX - Reviews page 1 - Judysbook

Airtran Airlines

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Dallas, TX 75261
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(972) 574-7697
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There is no self check in kiosk and always a long line in front of the counter. The flights are always double booked, and they will tell you that you are late and do not let you c...

Never check in in the airport 4/6/2010

There is no self check in kiosk and always a long line in front of the counter. The flights are always double booked, and they will tell you that you are late and do not let you check in even you be there an hour prior to the departure time. The customer service is rude and discriminating. They never smile, never say thank you or good bye, never answer your question or provide your any help if you are not White. They don't check other airlines information for you (the U.S Airway next to them do), they just tell you to use the courier phone and stay away from the counter. Always check in online and avoid the counter if you catch your flight. The window seat is smaller than others, very uncomfortable. their fare is cheap for a reason. more

AirTran Worst Customer Service 1/12/2009

They have the worst customer service ever. If you are not white, they are very discriminating. We asked to see the manager several times and he never even showed his face. When he finally came to the front, he yelled and said, you guys are not flying, without asking us any questions. He then called the police on us and said we were being very loud and cursing and screaming, none of which happened. DO NOT FLY WITH THEM. more

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Airtran - Dallas 8/18/2005

Airtran doesn't offer a lot of legroom, but their fares are reasonable from Dallas, and a connection will get you nearly anywhere. Customer Service is lacking; most employees seemed guarded and unfriendly (one forced me to use the computer check-in when I clearly wanted to ask the counter clerk a question first). On some of the newer places, free XM radio is offered (and free but uncomfortable earphones), which is a nice perk. more
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