It was easy to make an appointment. The friendly staff has a great service where they will drive you to work so that it is easy for you to leave your car there and have service during the day. They will pick you up at the end of the day and bring you back to the service center. They try to sell items/services that aren’t needed, which is a questionable business procedure. Motorcycle inspection service is excellent and they were willing to inspect a bike that had recently been converted to street legal.