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Aire Serv Heating & Air Conditioning of Austin - Austin, TX - Reviews page 1 - Judysbook

Aire Serv Heating & Air Conditioning of Austin

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12206 Jekel Cir
Austin, TX 78727
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(512) 258-4810
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Aire Serv Heating & Air Conditioning of Austin - Austin, TX

Reviews

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Best

We had Aire Serv work on our home. Their bid, when compared to the other 2 bids we received, was in the middle on performance and cost. The work was done as described. However,...

Worst

I strongly recommend not using Austin Aire-Serve for the following reasons:\r \r 1) They misrepresented their work and are unwilling to take any action to remedy the situation. ...

Editorial review from Citysearch 6/24/2013

Our air conditioner failed last week and our warranty company referred us to Aire Serv. We got a call from them the next morning and they had a guy at our house by the afternoon. Outstanding service! Then my father's AC went down over the weekend and we told him to call them too, and they had his fixed the same day! We couldn't ask for a better service experience! more

Editorial review from Citysearch 6/20/2013

Aire Serv was able to make it out not even a day after we called them. We really needed their help because it was so hot so we really appreciate how quickly they were able to come by. Service was quality and everyone was very friendly. more

Attentive to fix problems 9/14/2012

We had Aire Serv work on our home. Their bid, when compared to the other 2 bids we received, was in the middle on performance and cost. The work was done as described. However, there were some problems. We called for assistance, and Aire Serv fixed our problems at no additional cost to us. They also did additional work as well. A company can be measured by their reaction to adversity. Aire Serv responded very well to our request for support, and made it a high priority to satisfy us. In particular, the owner David Crunk attended and assisted the work, and personally oversaw all repairs. Taber, the service technician called upon to support as, was particularly helpful. We appreciate the work of Aire Serv on our home. more

Editorial review from Citysearch 9/14/2012

We had Aire Serv work on our home. Their bid, when compared to the other 2 bids we received, was in the middle on performance and cost. The work was done as described. However, there were some problems. We called for assistance, and Aire Serv fixed our problems at no additional cost to us. They also did additional work as well. A company can be measured by their reaction to adversity. Aire Serv responded very well to our request for support, and made it a high priority to satisfy us. In particular, the owner David Crunk attended and assisted the work, and personally oversaw all repairs. Taber, the service technician called upon to support as, was particularly helpful. We appreciate the work of Aire Serv on our home. more

Editorial review from Citysearch 8/17/2012

We had an air conditioner problem that required professional service. We did not select Air Serv. Our insurance company sent them. My wife had to deal with the technician (David) alone on his initial visit. Of all the service professionals we've ever worked with, this guy had the rudest and most disgustingly arrogant attitude. After she finally got him out the door, we called the company to see if they could get another professional out the same day to help. They refused. Very unprofessional and unhelpful. more

Decent work, once they sent someone knowledgeable... 9/13/2010

Aire Serv replaced a compressor for us the first week in July, and things seemed fine until yesterday, (9/12), when it quit cooling. My wife called American Home Shield, our warranty company, and requested that they send out Aire Serv again, to fix this new problem. She was told by AHS that Aire Serv wasn't taking warranty jobs at this time, and we were set up with another company. I went out with the service guy when he arrived today, and was a little miffed to find out why the unit wasn't working. One of the three wires running to the compressor had fallen off, evidently having been only loosely attached originally. Upon further investigation, the other two wires were also loosely attached, and with 1/4"" SHEET METAL SCREWS! The service guy was puzzled that these type of screws were used, and for a couple of reasons. First of all, the screws were all too small, and thus couldn't be tightened. But more importantly, these screws were used instead of the correct ones, which come packaged with compressors! So not only did the service guy use the wrong screws, he had to make an effort to NOT use the right ones! We also discovered a wire that was pinched when the Aire Serv guy put the fan back on the unit, a condition that would have led to the wire wearing through and eventually shorting out. I should have know the AS guy was a numbskull when he put the new compressor into place, then had to crawl into the unit to put the rubber feet on. I asked him if it wouldn't have been easier to put the feet on, and then place the compressor, and he said, ""I guess so...."". 9/15: AireServe came out today, after the warranty company said they needed to fix their screwup, not the company that was out on 9/13. The service guy was very knowledgeable, apologized many times over, and stated that they had been lied to by the guy that was here in July; that he wasn't nearly as experienced as he said he was. Besides the screwups mentioned above, he had also soldered in a smaller diameter copper pipe, an action this guy said was illegal. They put in a brand new compressor, capacitor and copper lines, thereby fixing the mistakes made in July. Overall, I was satisfied, but I would have preferred not to be the screener for their hiring practices; the guy that screwed up our house was fired that same week. And if you fire someone for gross incompetence, wouldn't it make sense to do a quality check on his jobs? Makes sense to me... more

Misrepresentation of Product, Lies, and Poor Workmanship 6/16/2010

I strongly recommend not using Austin Aire-Serve for the following reasons:\r \r 1) They misrepresented their work and are unwilling to take any action to remedy the situation. When providing the in-home estimate, they told me verbally that they would put in a 16 SEER unit with a dual-stage compressor (a dual-stage compressor has a lower speed for cooler days so it is more efficient) and they wrote 16 SEER on the estimate. I assumed that 16 SEER required a dual stage compressor, because when discussing similar priced estimates with other companies, the other companies also mentioned a dual stage compressor. I did some research on the model numbers of the unit that Aireserve installed, and I found out that Aireserve installed a 16 SEER single speed compressor. They now refuse to provide any form of reparation. They informed me that the difference in price between a dual-stage and non-dual stage 16 SEER AC is $1000.\r \r 2) The owner, David Crunk, lied to my face and admitted it. When they i more
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Owner Message

  • Aire Serv is one of the nation's largest full-service air conditioning and heating service companies. With more than 180 qualified franchise locations, Aire Serv is ready 24 hours a day, 7 days a week to fix any of your air conditioning and heating needs....

Additional information

  • Hours:

    24/7
  • Neighborhoods:

    Leffler Commercial

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