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Advent Air Conditioning - Lewisville, TX - Reviews page 1 - Judysbook

Advent Air Conditioning

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500 S Kealy Ave
Lewisville, TX 75057
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(800) 996-7831
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Advent Air Conditioning - Lewisville, TX
Advent Air Conditioning - Lewisville, TX
Advent Air Conditioning - Lewisville, TX
Advent Air Conditioning - Lewisville, TX
Advent Air Conditioning - Lewisville, TX
Advent Air Conditioning - Lewisville, TX
Advent Air Conditioning - Lewisville, TX
Advent Air Conditioning - Lewisville, TX
Advent Air Conditioning - Lewisville, TX
Advent Air Conditioning - Lewisville, TX

Reviews

( 21 )
( 2 )
( 1 )
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( 3 )

Best

After meeting Jeff at Advent and going through our needs we decided to have Advent remove our old heating and air conditioning system. What we received was at great system that me...

Worst

Advent has a policy of charging you book time for EACH part replaced, even though the repairer does it all in the same amount of time. This leads to a very high repair bill if you...

Great service 3/8/2015

After meeting Jeff at Advent and going through our needs we decided to have Advent remove our old heating and air conditioning system. What we received was at great system that met our requirements and at this point has cut our electric bill by 45 percent. Their install team was respectful and clean. This was a great choice and would we would recommend them to others. Thank Jeff and Angie Pidkowicz more

Advent is Tops 3/7/2015

Great service and very professional. They are perfect in quality from sales to service. more

Excellent 11/24/2014

Found in the phone book looking for filters. They were so awesome i decided to try them for service and have used them ever since. They are very resonably priced, the staff from the secretaries to the service technicians are incredible and always on time. I would never recommend anyone else. more

Excellent service and professionalism as usual. 11/10/2014

Service tech did excellent job diagnosing the problem, explaining cure and, fixing the air conditioning system to my total satisfaction. more


Home Owner 2/12/2014

Having had multiple room heating and air issues since I bought the house, a friend of mine suggested calling Advent Air Conditioning and having them look at the original installation and offer me a plan and an estimate if appropriate. The sent out a consultant who spent 3 to 4 hours in the attic and on a computer HVAC modeling system. Turned out the original installation was poorly implemented. The team who came out to solve my problem was knowledgeable, informative, and left no mess when the job was completed. I was very pleased with Advent, my electric bill is smaller, and my house is much more comfortable. I would definitely recommend Advent if you are having any Heating or Air Conditioning problems. Thanks Advent... more

Home owner 2/10/2014

Tammy, I wanted to thank you and Advent for the professional job you did on selling and installing a new heater and AC unit in my home.\r Jeff was very professional in explaining the process and what was needed for the project. After I made the decision to have both installed ( I was leaning toward just having the AC unit replaced) he told me that I had made the best decision to do both and that it would improve my investment in my home. I could tell that he was happy I made the right decision.\r Miguel and his assistant Omar did a great job. When they finished Miguel walked me through everything that he had done. I could tell that he was very proud of his work and he encouraged me to get the extended warranty on the labor so that the unit he worked so masterfully to install to perfection was properly taken care of. It was not a sales pitch but a genuine concern for the unit and its proper maintenance. \r When I talked to my son this weekend I joked with him and said I was so proud o more

Dishonest and unethical company 2/9/2014

Dishonest company and employees. The sold me a used and damaged AC unit when I paid for a new one. I tried to fix the issue with the bank but Advent altered the documentation to make it look that I agreed to buy a new one. \r Very unprofessional and unethical company. Don't buy from them. They also forged documentation for the City of Denton. \r \r The dishonest and unprofessional employees are are Jeff Sutherland and Dan Leising. Don't trust this people, they will lie to you and cheat you just to make the sale. more

Excellent reliable service. 11/1/2013

Have used Advent for the past 13 years. Have been very pleased with the personable service of our technician Chris. Have had two new units installed a few years ago and as a result, have experienced considerable savings in our energy bills. Highly recommend this company. more

Excellent service and support. Very reasonable pricing 10/16/2013

I have been a silver member for the last 5 years. The service and support is all 5 star. The bi-annual HVAC maintenance checks are very helpful and reasonably priced. more

Responsive, prompt and reliable. 4/4/2013

Advent installed four systems in our new home in 2000. Over the years several have been changed out for newer models. While maintaining systems is, admittedly, not cheap, it's well worth the cost in knowing your installer is nearby and familiar with your needs. Advent has always responded promptly and cheerfully, honoring its maintenance contract, and giving advice over the phone and in person. Their entire staff, from office to field, has served us well. more

Awesome service 12/13/2012

I was sufficiently impressed on a service call to go ahead and invest in a maintenance plan. James was a great guy, and did a great job. About 4 months later Advent had a great follow up on scheduling my planned maintenance. James came out again, spent about 1.5 hours here, came down with a professional report, and then told me that he had noticed my water heater leaking. He saved me a ton of money - my water heater is in the attic and a catastrophic failure would have cost me well into 4 digits. Definitely would recommend. Stellar service, stellar followup. The first is easy, the latter is hard. more

Excellent service 10/23/2012

We've been using Advent Air conditioning for almost 30 years and have always had great service. We recently had a whole new system installed and it's been wonderful!! Our bills are lower and our house is much more comfortable!!!! more

Advent does it right. 8/17/2012

I like the way Advent manages their business. They do a through check and don't try to push unneeded extras just to make some extra cash. I trust them and will continue to do business with them. more

Would highly recommend. 8/11/2012

Nine years ago Advent removed a substandard HVAC system from our home and installed a two step system. At the same time we subscribed to Advent's annual inspection and maintenance plan. Our family has almost tripled, our HVAC has been challenged by scorching Texas summers, winter cold snaps, and packed gatherings. Thru it all our system has kept our home within a 3 degree temperature range, ideal humidity, and almost dust free. Our HVAC has performed so well, with care from Advent, that we rarely think of it. Now, isn't that what every home owner wants, a comfortable solution? more

Poor Business Service 8/4/2012

We have used Advent before and they did a good job of getting our AC up and running and waived the service call. However, our AC went out the night before we called. We called at 8am and was told the tech would be out after lunch, called back later and was told that it would be after dinner time. They finally arrived at our house at 8:40pm...We knew the blow motor was out and of course that was confirmed. However, the price they charged for the motor was twice what it normally cost and then they wanted to charge a part aquisition fee of 88.00 on top of the 400.00 and something part and still charge us the 80.00 for the service call. Plus they said they would not be able to get the part in until Monday. Which meant that it would be sometime Monday night..The temps have been around 104-107. My husband knew enough that the motor was not worth what they wanted to charge. Needless to say found a place that for all the parts that we needed came to a whopping 203.00 not the 400 and something. Our total to fix our own AC 203, their charge was over 500.00..When companies feel that they can mark up the price that much and still charge the other fees, that is time to look for a more honest place. Will never use them again. RESPONSE FROM Advent Air Conditioning, Inc: Dear Mr. and Mrs. Wilson, On behalf of the entire Advent Air team, we are sincerely sorry that we failed to meet your expectations regarding our arrival time and the estimate we provided on our recent service call. In a business that deals with often-unpredictable machines, our technicians are subject to a number of variables that make it extremely difficult to predict arrivals, despite our best efforts. (Especially during our peak season July-August). At Advent Air, we provide a guaranteed response time of 24 hours to our maintenance agreement and warranty installation clients. In regards to the estimate that our service technician provided, Advent Air installs many OEM (Original Equipment Manufacturer) parts, which CAN be ordered off the Internet and installed by many handy consumers. But of course, D.I.Y. (Do It Yourself) jobs never account for ones own labor, including the time spent researching, ordering and installing the parts, to say nothing about the installation being done correctly. We are happy to hear that you were able to find the part you needed to repair your own HVAC system. We have been in business since 1981 (31 years) and employ seasoned professional technicians, who have been factory-trained, and whose education and expertise set them apart from many of our competitors. Outstanding customer service and honest, up-front, no-surprise pricing are two very important philosophies we live by on a daily basis. We value every client greatly, and make a habit of going above and beyond to meet the high expectations our clients have come to expect from us. We hope you will reconsider using Advent Air Conditioning, and perhaps give us another chance the next time your system needs repairs or maintenance. Please feel free to call me at any time to discuss this matter in further detail. Sincerely, Jason Chapman Service Manager Advent Air Conditioning Inc. www.adventair.com Direct 972-221-4373, x. 118 more

Tech sent to house was rude 4/7/2012

Told after paying 120$ that they would have a consultant call because I needed a new system that was suppose to be under warranty. But they won't warranty because it still works What! I will go out of my way to tell everyone I know what a bunch of --/ this company And there so called warranty is all about every place I can find to write a review and bbb more

Great Service, Great Price 2/12/2012

As promised, since Advent installed our new AC / Heating unit our utility bills have been cut in half. Their servicemen were friendly, on time, and cleaned up after themselves. The charges were very reasonable. The service policy & unit was explained and has paid for itself. We will continue to use Advent. Our son also used Advent to install new unit in older 2 story home with great reduction in utility bills. Great Service. Will continue to go to Advent for quality service. more

Excellent Service 10/23/2011

Advent customer service is the best. Professionals who really care about their work product and their customers. After installation of new heating / air conditioner system our utility bill dropped over $200. a month. Now that is great news. RESPONSE FROM Advent Air Conditioning, Inc: Thank you for the positive feedback and thank you for your time to post a comment!
Tammi L. Douglas
Marketing Director
972-221-4373 more

A breath of fresh air! 8/3/2011

We cannot thank Ryan Clifford enough for sending Matt Sprague to our rescue after a very bad experience with another not so honest HVAC company. We have always called in Advent for our HVAC needs and service and they are ( gratefully ) the company that installed our systems when we built our custom home 12 years ago. We have always had awesome service and "honesty above reproach " from Advent as some companies out there advertise but sadly, do not always practice. One of our AC units quit working and we decided to do our due diligence and get 3 quotes since this was most likely going to be a costly replacement. We had been told last year by our Advent technician that the system was such a good one that it COULD last for up to 20 years so we were hopeful ....... The first HVAC company sent a technician out and after a few minutes he told us that the condenser was shot and needed to be replaced along with a new coil ( the old one would apparently not match the new condenser ) to the tune of somewhere between $6000 and $7000 depending on what level we chose to replace with. Next, Ryan Clifford from Advent came on the scene ..... what a breath of fresh air ! Not only is he good at his sales job but recommended that their technician come out just to be certain that it all needed to be replaced. He said something just didn't seem right and called Donna ( Thanks Donna ! ) who immediately scheduled the very efficient Matt Sprague to come out the next afternoon. Ryan went ahead and worked up a professional and DETAILED quote ...... much less $ than the previous company technician who just handed us a piece of paper with mostly dollar figures and very little else scrawled on it. No details about type of equipment, etc. we would be getting with this system and for this exorbitant amount ? Also, upon further evaluation and checking, we found that the first HVAC company was not even authorized to replace with the same excellent brand that Advent had installed when we built. ( even though he said he could ) Long story short ...... Matt Sprague actually showed up the next morning ( we didn't have to wait all day ! ) and within about 15 minutes time found the faulty $700 part that needed to be replaced !! We are extremely grateful and commend Advent for hiring professionals such as Ryan and Matt that are truly honest. Advent is wise to hire and fortunate to have on their team employees such as these ...... and it goes without saying that we won't be getting any other quotes in the future. Advent is our "Go To" company who will be highly recommended to all of our friends, family and clients ! Our Thanks, Gary & Patty more
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Owner Message

  • Advent Air Conditioning, operational since 1981, installs, repairs and services air conditioning and heating systems for residential and commercial needs. It is an authorized dealer for Trane products and has won the Trane's Pacesetter Award. The company...

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