I chosed Advanced Auto based on the excellent online reviews I found. I've only lived in Austin 6 weeks and am always apprehensive about finding a good, honest, knowledgeable auto shop with good pricing. I seemed to be having an issue with tire balancing, but for all I knew the cause could have been something more expensive - all I knew was my car was shaking a lot and replacing a front tire didn't fix the problem. The people at Advanced were very courteous - they listened to all the info I gave them patiently and while I waited for the technician to finish up a couple of things before he could look at my car, the gentleman at the front desk made sure I knew they had not forgotten about me. I watched t.v., sat in their comfortable and cool lobby and read magazines (which, may I add, the selection included more than just typical guy magazines - they had tons of Martha Stewart Living, etc., ha ha!). When the tech came out to inform me the only issue was one bad tire, and showed me the problem with it, he then went to see if they had a used one. When they didn't, he gave me the price on a new replacement and also a recommendation to a nearby used tire dealer they work with. NO CHARGE FOR LOOKING AT MY CAR! I thanked them, went to the used tire shop (nearby Olmeda's - quick, courteous service also), got a used tire put on for $32.00 total and no more shaking!! Advanced could have charged me for higher services that may or may not have fixed my problem, but their honesty and fairness will certainly have me going back when I do have a problem they can fix!