We refused to use ALD. Our experience was so bad from the get go, why bother. To me its a reflection of how the job will be. We first made an appointment for them to come out. Ended up being over a week out (most companies were within 2 days), when Sherri did come out she was very inexperienced, never took measurements and wanted to know what the other quotes we received were. She told us she would get us a quote the next day. We didnt get a quote for 1 week! I even contacted the owner and still had to wait 2 more days for a quote with no explanation. And to no surprise the quote was the same as our lowest quote we got from another vendor. To us, it was quality over price. And if the service sucks from the start why bother. We paid a few hundred dollars more for a company who gave us better service, experience and were accountable to their word.