My husband were in town for a conference and thought that the Adam's mark would be a nice place to stay. Whoops. We checked in at about 11:00pm. We booked a King bed in a NON smoking room. ( I have severe asthma, so staying in a smoking room was not gonna happen.) Guess what we got! You guessed it...a smoking room. I told them what we booked, and that I could not stay in a smoking room. They said that they had no other rooms availiable. (That they were ALL rented out) They said that we would need to stay in that smoking room for the night, and the next night they guaranteed us a high floor room for the following three evenings. SO...suffered through the first night. Packed our bags, went to the lobby and got the other room..(on the third floor...not as promised) oh well. Did not care at that point. Just wanted a non smoking room. We went a meeting that day, when we returned to the hotel we called the front desk and requested a wake up call for 6 am the next morning. NEVER GOT THE CALL. Slept through our non refundable $250 class. At 9:00, called the front desk and asked for the manager. Explained we never got the call. He apologised and said he would refund a night on our room bill. Decent gesture, but still did not break even since the class was already paid in full and we would not get that back. Manager then called back 30 minutes later and argued that the wakeup call was made. We went back and forth. There was no way I woke up, walked to the other side of the bed, picked it up, hung up, went back to the other side of the bed and went back to sleep. He refused any type of refund. The customer service here is HORRIBLE and I do not recommend it to anyone!!! Save the money and go somewhere else.
Pros: Good in room dining.
Cons: Customer service!