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Action Auto Glass - Portland, OR - Reviews page 1 - Judysbook

Action Auto Glass

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641 SE Mill St
Portland, OR 97214
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(503) 230-1600
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Reviews

( 4 )
( 1 )
( 0 )
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( 3 )

Best

After arriving to work in the morning to find 3 (yup, 3!) windows broken on my car...and things taken from the inside of my car - I called Action Auto Glass. They were more upset...

Worst

I called to see if they could fix a broken window on my car. They said their computer was down and that they would have to call me back. I waited half a day and they never calle...

After arriving to work in the morning 1/25/2012

After arriving to work in the morning to find 3 (yup, 3!) windows broken on my car...and things taken from the inside of my car - I called Action Auto Glass. They were more upset that someone broke that many windows than I was. They came and got my car and returned it cleaned of broken glass and replaced windows. This all made me very happy. Thank you. more

Awesome service! 6/1/2011

My driver's side window had been giving me difficulty, but today it suddenly fell into the car door. I didn't know the best place to go, so I headed to Action Auto Glass because it was close by. They repaired my window in less than a half hour, and didn't charge me a thing! I was really impressed with this place, and Jimmie (the guy working that evening) was very helpful and friendly. I'm definitely going back here the next time I need glass work done. more

Best customer service I've had in a LONG time!!! 3/11/2011

A couple of years ago, I needed to have my windshield replaced. They came out, they were punctual, polite and did a great job. About 2 months later, I got a little crack from a rock hitting my new windshield. I brought my car in and they fixed it for free! Now, about 2 years later, I had 3 little cracks in my windshield from all those rocks on the roadway this past winter. I expected to pay for the repair since there were 3 spots and it's been a while since I had the windshield replaced. Well, again, they fixed it for FREE! And they were super nice every time- highly recommend!!! Can't imagine what happened with those couple of bad reviews- maybe just a bad day? No one is perfect 100%. All I can say is I've done business with them on 3 separate occasionsand they've exceeded my expectations every time. Thank you Action Auto Glass!!! more

I highly recommend them for your auto glass needs! 7/28/2010

This was my first experience with Action Auto Glass and it was an absolute pleasure doing business with them. Pros: Great customer service, quality work more

Prompt, friendly, and high quality windshield replacement 12/29/2008

After reading reviews, I was hesitant to use Action Auto Glass, but I needed to get my windshield replaced. Worse, I needed it replaced on a day when snowy weather had all but shut down Portland. I called Jimmie at Action. He went out of his way to get the windshield replaced that day, driving to and from the airport in horrendous conditions to get the necessary window and then completing the installation by midday. The work was first rate. I would give Action five stars but for a problem I observed while waiting for my window replacement: The firm has so much work (the mark of good service), that Jimmie struggles to keep up with the demand. That problem likely explains the poor reviews on this site. Although Jimmie perhaps could use help in handling customers' calls, the absence thereof should not discourage one from going to Action. If necessary, draw on reserves of patience and persistence, and satisfaction will follow. more

Do they have too much business 3/6/2008

I called to see if they could fix a broken window on my car. They said their computer was down and that they would have to call me back. I waited half a day and they never called back. I called them again and they said they would have to get the window from the manufacturer and that they would call back after they checked its availability. I waited a day and a half and they never called back. I am taking the car elsewhere. more

horrible customer service 1/10/2008

My windshield replacement turned into an exercise in frustration with them. Called up and made an appt. for the end of the week but when I arrived discovered they had ordered the wrong part. The main scheduler said he would call me back that day and let me know status of part so we could setup another apt. He never called. I called them a few days later and got excuse about waiting to hear from dealer and he'd track them down and call me back. Again, he never called. Finally called them again a couple of days later and got the same old excuses about waiting to hear from dealer for part and then claimed he'd never said he was supposed to call me back. Right. He finally was able to have one of his employees pick up the part and schedule the install a couple of days later. I dropped it off in the morning expecting it would take a couple of hours, as he had told me it would on the first install appt. 4 hours later w/o hearing from them, I called back and found out that they had only just finished it and the adhesive was supposed to dry for 3 hours and that I somehow should have known it would take 7 vs. 2 hrs. This guy seems to be a pathological liar and apparently expects people to be able to read his mind. Other than dirty marks on my dashboard, the install seems of good workmanship, but there must be other places out there that can do better and know how to run a business. They aren't worth the hassle. Pros: workmanship seems ok Cons: terrible communication and customer service more

No Expertise and Horrible Customer Service 10/3/2007

I recently called Action Autio Glass on a Saturday after my car was broken into on Friday. They said they had the part and could fix my window monday am. I dropped off my car in the morning and didn't recieve a call when it was supposed to be done. I had to call and they told me that they had the wrong part and would order it overnight. 2 days went by with a new excuse each day, never taking responisbility themselves or offering a discount. After 4:45 pm on Wed, I called and they put me on hold for about 20 min then said that it wouldn't be in till thur. almost 1 whole week after my break in and still no window. I was obviously very unhappy and instead of being apologetic the two guys who own this placed, said they had no control over the mistakes, didn't care, and I could take my business someplace else. they even threatened me physically when I told them they were running their business poorly. Cons: Bad Customer Service, Bad Relationship with Distributor, No Knowledge of Industry or Shipping more
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Additional information

  • Hours:

    Mon 08:00 AM-05:30 PM;Tue 08:00 AM-05:30 PM;Wed 08:00 AM-05:30 PM;Thu 08:00 AM-05:30 PM;Fri 08:00 AM-05:30 PM;Sat 09:00 AM-01:00 PM
  • Neighborhoods:

    Southeast Uplift Neighborhood Program, Buckman, Hosford - Abernethy

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