After reading reviews, I was hesitant to use Action Auto Glass, but I needed to get my windshield replaced. Worse, I needed it replaced on a day when snowy weather had all but shut down Portland. I called Jimmie at Action. He went out of his way to get the windshield replaced that day, driving to and from the airport in horrendous conditions to get the necessary window and then completing the installation by midday. The work was first rate. I would give Action five stars but for a problem I observed while waiting for my window replacement: The firm has so much work (the mark of good service), that Jimmie struggles to keep up with the demand. That problem likely explains the poor reviews on this site. Although Jimmie perhaps could use help in handling customers' calls, the absence thereof should not discourage one from going to Action. If necessary, draw on reserves of patience and persistence, and satisfaction will follow.