I'll concur with the previous reviews. They are ripoff artists. I too lost my ticket, went back into the mall, couldn't find it and resigned myself to paying something -- even though my original ticket had been validated. I called from the pay station, and the woman said ""come to the office on Three Pepper to ""discuss the lost ticket"".
I walked down to the office, was ""greeted"" by a woman who apparently takes her job VERY seriously. She asked if I had a receipt for purchases. I said I did not. She said ""well, it's either a receipt or $60. If you have a receipt, they'll let you out."" I asked why she couldn't have told me that over the box. She said, ""it's against out policy to discuss these matters over the speaker"". Really? It's not like you're giving me the nuclear codes or something! Sheesh.
Back into the mall, I bought some gum and soda and headed out to my car. I drove to the exit, and pled my case. The very nice lady called Ms. ""Three Pepper' and explained that i was there, receipt in hand, asking to exit the garage. Three Peppers asks, ""How much is the receipt for?"" She says, ""$5.33."" Three Pepper says, ""That's not shopping. It has to be more!!"" I nearly came unglued. She NEVER mentioned an amount, just that I needed a receipt! 3 Pepper finally says, ""Tell him we will give him a one time pass, but NEXT time it'll be $60.00.""
So to recap: If you park here, do NOT lose your ticket!! Get it validated (free throughout the mall WITHOUT purchase). If you LOSE your ticket, make a purchase, show your receipt and demand to be let out!! They'll relent and let you out, trust me. They are a total pain about it though!!