Ace-Acme Septic Tank

Were hired to empty septic tank for a buyer. Ace-Acme failed to inform the client that the pump was 23 years old and should have indicated the need to be replaced. The new owner on using the septic system for the very first time was alerted by the alarm system. Ace-Acme was notified by the Real estate agent. On inspection they said the pump was seized up requiring a new pump. They very rudely refused to accept any responsibility. more

Originally hired them to pump out the septic tank which they did with no problems. They also did some diagnostic work and supplied a UV light fixture. This was material only and it turned out to be the wrong fixture. They dropped this off and picked it up enroute to other jobs in the area. The total additional travel distance is 1/4 mile in one direction for a total of 1 mile. They won't refund the nearly $400 for the bulb claiming they had to make a special trip. I know that they didn't make a special trip because the tech told me that he was enroute to Camano Island and had to drive by my house both times. more

So the guy who did the pump did it well and seemed knowledgeable. When the guy came for the drainfield vacuum he only sucked for like ten minutes... needless to say I wasn't happy. I had been promised running water down it and then sucking it out as well as letting the suction run for a while really letting it dry out. After I called in and complained they did take quick steps to fix things, in fact they are going to send another truck and do it all again... so we will see how it goes. more

Everyone was very professional, polite & timely. Hats off to Jim who was kind & friendly to my somewhat cranky mother. High marks from me! I would definitely use them again! more

The first person they sent out was new and after digging around for over an hour he couldn't even find the septic tank. On the last day, after they finally found the tank, they recommended a line cleaning and failed to tell us to make sure that all toilets were on for this cleaning, and water got all over the floors and walls of our newly remodeled bathroom. They did not clean up the mess and did not even offer to help. After the job was completed they actually charged us $2226.90 and the receipts only totalled $2049.02- an overcharge of $177.88. After four phone calls to the company over the course of three weeks we received no return calls and no one in the office was ever able to help us. We finally went to our credit card fraud department to resolve the issue. more