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Accu-Air Heating & AC - Durham, NC - Reviews page 1 - Judysbook

Accu-Air Heating & AC

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4004 Comfort Ln
Durham, NC 27705
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(919) 382-1998
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Accu-Air Heating & AC - Durham, NC

Reviews

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( 2 )

Best

Our heater went out on a REALLY cold Sunday, and I checked out local reviews and called Accu-Air first thing Monday morning. They were backed up for Monday, but scheduled us for ...

Worst

The actual technicians at Accu-Air are great, and very professional. I was more than pleased with Accu-air until I got a phone call regarding a payment for an invoice I wasn't aw...

Editorial review from Citysearch 12/5/2012

Bad experience. When my heater stopped working Accu-Air came out in a timely manner, diagnosed the problem and provided an estimate for repair. I paid for the initial visit and was told parts would be ordered to fix the unit. Two days later I received an email from Accu-Air stating that the entire unit would need to be replaced, and that Accu-Air was unwilling to perform this service. I asked for my money back and was told by the president of the company that they provided a service by telling me what was wrong with the unit. That may have technically been true, but that service was essentially worthless because I was forced to contact another air conditioning company and pay another initial charge for a first visit. The bottom line is, If you hold yourself out as a company that fixes heating and air conditioner systems, I think you should be willing to fix and/or repair heating and air conditioning systems. more

Editorial review from Citysearch 7/31/2012

Terrible service. Bonnie has zero customer service skills. The tech took additional items off of my ac unit and would not leave me the parts he replaced. Trying to hide something I guess. Both the tech and Bonnie said I had a 5 year warranty but neither could produce paperwork to back this up. I was charged over 400. For replacement of a 100. Thermostat. Will never use again more

Cannot be happier! 12/6/2010

Our heater went out on a REALLY cold Sunday, and I checked out local reviews and called Accu-Air first thing Monday morning. They were backed up for Monday, but scheduled us for 8:30 AM Tuesday. Chad (the technician) arrived PRECISELY on time, went to the crawl space, diagnosed the problem in about 15 minutes, had the appropriate part on his truck, replaced the burnt-out ignitor, and waited until everything was working to check things out. Total time 1 hour. I cannot say enough good things about Accu-Air. more

terrible ""customer service"" 4/19/2010

The actual technicians at Accu-Air are great, and very professional. I was more than pleased with Accu-air until I got a phone call regarding a payment for an invoice I wasn't aware of. As I was apologizing for any misunderstanding and trying to work out the logistics of getting my check to them, the woman on the phone apparently couldn't control herself enough to stop a constant verbal barrage of accusation of how she knew I already knew about the missed payment before she called. I was dismayed and shocked, and will look elsewhere for my hvac service in the future. Pros: service techs are fine Cons: front office is rude, angry, and unprofessional more

Strange experience 7/23/2009

I had high hopes after reading the reviews here and after our first meeting with Accu-Air. Things got strange after that. Issues: (1) It took several days to get a quote. (2) The quote had the wrong size for one of our AC units. (3) When questioned on the equipment size, he claimed that he drove by our house to confirm the size of our current equipment, then insisted our current equipment was different, smaller model than what we actually had. This insistence upon something that was both wrong and easily checked was quite odd. (4) The quote included a furnace that we weren't sure we needed on one floor, and no option w/o a new furnace. (5) When questioned on the furnace, he painted a picture of our current equipment that was somewhat inconsistent with and much worse than what we saw and discussed on his visit. Perhaps he had a bunch of people asking for quotes at the same time and got us confused with another customer. This would explain both the delay and confusion. Whatever the reason, it was frustrating to wait several days for the quote and then deal with these issues. We gave up on them. Pros: Seemed friendly, serious, and conscientious at first Cons: Slow in responding and seemed confused about details more

Quality work and great customer service 9/28/2007

I couldn't agree more with the three 5-star reviews already posted. We wanted to upgrade our heating and AC in an older home --- Larry (the owner) was very thorough in laying out the options and provided a detailed, written estimate. No surprises. All our questions were answered before, during, and after. And the crew who performed the work were professional and courteous. Pros: Great value. Quality work at a good price, combined with great customer service. more

BEST service from an HVAC company I've ever had! 4/13/2007

This company is all about customer service! They explained everything they were doing, what they found, and what it would take to fix the problem. The price was incredibly reasonable too! I would definitely recommend them to anyone! more

Excellent quality in HVAC 2/17/2007

I had 2 new Trane gas furnaces installed in my house by Larry and his team. Quality and attention to detail may be going out of style in many businesses, but not with Accu-Air. I am amazed and very, very satisfied with the whole job: estimate and execution! Pros: Did extra things when a problem was encountered, w/o changing the estimate. more

User review by snoopy4me 8/21/2005

Working with Larry and his staff at Accu-Air was a pleasure. The quote for my new heating and air system was very detailed and accurate. There were no hidden suprises. I am completely satisfied with my new system and highly recommend Accu-Air for anyone looking for a quality contractor. Larry is very knowledgeable on the changing technology in the HVAC field. Pros: Courteous, Consciensious more
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Editorial

  • Experts efficiently repair, replace and service customer heating and air conditioning systems.

  • 4/19/2007 Provided by Citysearch

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