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Accord Cremation & Burial SVC - Brea, CA - Reviews page 1 - Judysbook

Accord Cremation & Burial SVC

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535 W Lambert Rd Ste C
Brea, CA 92821
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(714) 529-9673
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Best

We were given their name along with three other companies .. after talking with all of them and being SO frustrated , not only being in shock, sorrow about loosing my mother .. bu...

Worst

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Editorial review from Citysearch 2/1/2014

This was one of the single most horrible, unprofessional and worst experiences I have ever had with a business. We dealt with Luis, the preparations were fairly easy, but after that getting my loved one cremated took OVER a month and countless calls. I would offer help to move the process along any way I could and was tolf ""it's in the works"". The family and I would never get any calls back after leaving messages or if Luis did happen to answer the main line I would constantly be told ""it’s in the works"" , approximately how long ""it's in the works"". When asking how long the process would take we were always brushed off ""call next week"" or ""we are busy with the holidays"" or “it’s in the works” or “we (Accord) have to follow up by fax, we don’t make calls”. We were even told as far as the actual cremation ""we have 30 people here its first come first serve"" and to remember ""we are low cost facility”. So my loved one sat in a freezer for over 30 days. Once he did get released to the crematorium I asked how long it would take, Luis' answer ""I don't know, depends how busy they are"". I asked in his experience how long 3 days, 1 month? The response “I don’t' know"" and “call back tomorrow.” We never even knew what day he was actually cremated. Such disrespect for someone who has passed and these worthless and unprofessional comments I received EVERYTIME I called. I did check around after and cremation runs $600 around everywhere, I wish we had gone to a facility of people that cared and were knowledgeable. more

Accord Cremation & Burial Services 8/9/2007

We were given their name along with three other companies .. after talking with all of them and being SO frustrated , not only being in shock, sorrow about loosing my mother .. but the others didn't listen, weren't receptive , I had to repeat myself over and over ... didn't offer any suggestions. I called and got ahold of Bill at Accord and he helped make everything go very smoothly ... they handled the pick up through the delivery at the airport for the transport. He worked along side with the Houston funeral home and helped me not get taken advantage of ... this not only was wonderful customer service but also saved me a ton of money which was helpful since Mom didn't have any ... it was a good experience in an otherwise unhappy time. I would recommend you call Bill Pros: Bill - great listening, offers suggestions, sensitive for transporting to another city Cons: none that I know of more
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  • Neighborhoods:

    Brea-Olinda

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