Abt has been in the Chicago area since the 1930's (from what I remember family saying, it was, originally on Milwaukee Avenue near the Logan Square area). This is the only store we have EVER bought any appliances (refrigerators, stoves, dishwashers, washers, dryers, microwaves). And most people we know (including those that don't live in the area) have either bought there as well or have heard about it. I think it's because the salespeople have been there a great number of years, and they really do know about the products they sell, and can answer your questions intelligently. And they're not pushy, either. Abt also stands behind their products (and yes, they do sell the ever-popular warranty.) It's a family business, and they only have one store, which is fairly new on Milwaukee Avenue (again, but this time in Glenview, right about where the 294 crosses Milwaukee Ave) but it is HUGE!! They have a really large showroom for appliances, as well as separate/special rooms for home theaters, wine room, etc. The previous store on Waukegan Road had a beautiful fish tank, which fascinated the kids as well as adults, and I'm happy to say that the fish tank is still there, but it's even bigger (and the yellow eel was still there the last time we were there).