I recently purchased a house and the sellers chose Advanced Air as the radon abatement contractor. They installed a radon abatement system but did not do a follow-up test to be sure it was working properly. After I moved in, I called Advanced Air on June 11th and left a voice mail requesting follow-up testing. I did not receive a call back, so on June 12th I emailed them. Again no response. On June 14th, I asked my realtor to help, and he called Kevin Mullins, the owner of Advanced Air. I received a call from Kevin on June 15th and we scheduled the re-test to start on June 20th at 5:30pm. On June 20th, Kevin did not arrive for our scheduled appointment, but left a message stating he would be coming by at 6:30, which he did. We scheduled the test to end on Monday at 8:30am (June 25th) and Kevin said he would be at my house to pick up his equipment at that time. I told him that I work late on Monday evenings so I would not be available later in the day. On Monday, I stayed home waiting, but he never showed. Late that afternoon, he left a message that he forgot about our appt that morning. He then left 10-15 more messages telling me he had to come get the equipment that day. I got home late, as I told him I would, and planned to give him a call the next day. I had just started eating at 9:45pm when he was aggressively pounding on my door and jamming the doorbell and calling me while he was standing outside my door. I do not know this man well enough to know what he is going to do, and with that type of aggressive behavior, I was not going to open my door. He banged & rang & called for another 10-15 minutes. I haven't been this scared in my own house, ever. He finally left and I put his equipment out on the porch. He continued calling every 5 - 15 minutes until after 11pm. He came the next morning at 7:30am and picked up the equipment from the porch, but still called me 5 times wanting more information, acting as if he did nothing wrong.
Pros: work looks good - don't know how well it functions yet though
Cons: threatening owner, aggressive & abusive behavior