I used A Special Event to rent a chupah and a pipe & drape backdrop for my wedding ceremony. Everything was set up when it was supposed to be, but there were a couple of issues. First of all, the pipe & drape did not extend across the entire back wall as requested. We gave them specific dimensions of the back wall, so there was no way they could have mistaken the 14 feet that the pipe & drape covered with the 27 feet that was requested. Also, the pipe & drape was not 10 feet tall as requested; it was only 8 feet tall. The chupah was fine, but anyone that looked slightly underneath (including the people in the front row) could see that parts of the white frame were held together with black duct tape. Yeah, that looked really great.
Our relationship with the owner started out great & he was recommended by the staff at the ceremony site. He was very friendly. After the wedding when I called to let him know that items were not set up as agreed upon (and written down in the invoice) and paid for, he apologized & promised to send a check to reimburse us. No check. After a couple of weeks, I called back asking about the check. Again an apology, a promise, and no check. After a couple more weeks, I called again and still no check.
The check in question wasn't even that much money. Because they can't follow their own directions (at least in regards to the pipe & drape) and for their TERRIBLE customer service, they get one star.
Pros: good prices
Cons: terrible customer service