I had a water leak in my attic and called ARS at 5:00 in the afternoon to have a tech come out. ARS called back at 7:15 PM to tell me the tech was on his way. He never showed up. I called ARS 3 times and they would not / could not send someone else out. The leak got worse and ruined my ceiling while I was waiting for this no-show. I strongly recommend that you use a different company if you need an emergency home repair.