The last posting seems pretty accurate. You DO NOT tell your customers that you will have something prepared for them when you are going to be a week late with it!! When I called the owner, James, and tried to speak to him in a civil manner about the ongoing situation, he immediately told me that there had been NO problems. He could not just admit that I had to go through a lot of trouble 4 times in a row and apologize. Please do not depend on this company for any business needs. Maybe they cannot handle a lot at one time. Yes, their prices are reasonable, but there is always a reason for that.
Pros: They will sometimes deliver if they are late with your copies!
Cons: Expected pick-up time is ALWAYS off!