These people are wonderful! I found that my refrigerator was no longer working on a Wednesday morning. The owner came out within two hours of my call to try to fix it. He did state that he thought the compressor was bad, but tried something. He told me if it didn't work they would credit my service charge to the purchase of a new unit. Well, he was right--the compressor was bad. So Thursday morning I went to the store, they had a refrigerator in stock that was perfect, and it was delivered Thursday afternoon! I can't tell you how thrilled I am with their care, their terrific service, their willingness to negotiate, and their ability to rush delivery. I can't imagine why anyone would have had a bad experience with this company. I talked to the owner and three different employees, and all were as nice as could be.