I don't know what the problem is with this business. I have tried to contact them numerous times by email and phone, and have had no response to any contact efforts.
Their website is not very informative, and does not work half the time.
It is my experience that this woman (Amanda) is a girl who simply planned a friend's birthday or something, and then decided to be a Wedding Planner. No real experience, not very professional, and no references or reviews. I would look elsewhere.