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A-1 Appliance - Tyler, TX - Reviews page 1 - Judysbook

A-1 Appliance

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3302 E 5TH St
Tyler, TX 75701
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(903) 596-9972
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Appliances , Appliance Repair

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Home & Garden

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Jim McGill of A-1 Appliance misrepresented items and expense needed for repair and subsequently lied about parts and followup appointment. \r 7-29 Jim told me our Whirlpool built...

Unhappy customer A-1 Appliances Tyler Tx owned by Jim McGill 8/3/2009

Jim McGill of A-1 Appliance misrepresented items and expense needed for repair and subsequently lied about parts and followup appointment. \r 7-29 Jim told me our Whirlpool built in oven needed a touch pad @ a cost of $483 plus 1 hour of labor. I asked about the thermal fuse since I had researched online and found it exhibited similar symptoms. Jim told me our oven did not have a thermal fuse and this part is what would fix it. \r 7-31 Jim installed touch pad. Oven still wouldn't heat. Jim told me at this point the part is non-refundable. He wanted to install a main power controller for $144 and guaranteed this would fix it. I again asked about thermal coupler and he told me it does not have one. He told me he would order part on his own w/no upfront $ from me. He would come Saturday around noon and get it. Jim did not call nor show up. \r 8-3 Jim called and wanted to see the schematic paperwork to see if there was a thermal coupler and he would now need upfront $ to order the part. Upon reading the schematic I found there is indeed a thermal coupler. I asked Jim why he was now wanting upfront $ to order the part and he said it was just bad business to do it any other way. Jim is a liar, an inept service tech, and I believe owes me $483 plus tax and labor and my original touch pad. He is confrontational when he makes a mistake and can't be trusted. \r Cons: Deceptive, dishonest, and confrontational more
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