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ARS / Rescue Rooter Durham - Durham, NC - Reviews page 1 - Judysbook
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ARS / Rescue Rooter Durham

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5200 Old Chapel Hill Road
Durham, NC 27707
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(919) 493-1407

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ARS / Rescue Rooter Durham - Durham, NC

Reviews

( 31 )
( 5 )
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( 4 )

Best

Josh Baker is a great Service Professional with ARS. Always on time, professional, and polite. Great customer service skills and knowledgable.

Worst

Mr. Travis C. from ARS/Rescue Rooter of Durham, NC made a spring A/C maintenance visit to my house on Monday, February 24, 2014. He arrived within the 2-hour window that the appoi...

Josh Baker & ARS of Durham 12/2/2016

Josh Baker is a great Service Professional with ARS. Always on time, professional, and polite. Great customer service skills and knowledgable. more

Kyle Moore 11/18/2016

A belated thanks to Kyle for simplifying the use of my thermostat. He reprogrammed it so the parts of the schedule I don't use wouldn't keep taking control. Then walked through making changes when I wanted to. He is very friendly and professional, and made my life less frustrating! Thanks Kyle! more

Alfredo is the best! 11/17/2016

Thanks again for Alfredo. Always prompt, professional, and courteous. Provides recommendations but does not pressure. Thanks so much and good luck with your eye surgery. more

Annual Furnace Check up 10/21/2016

Christian from ARS was quite helpful. He explained clearly to me how our furnace was doing, and made several suggestion as to how it could work more efficiently and for longer. He was professional and pleasant, and I am very pleased. more

Usual Good Service 10/18/2016

I always find the technicians to be thorough and informative about any current or foreseeable problems with my HVAC systems. However, I have to say that I am beginning to feel that every visits involves some repair, recommended service or suggested upgrade to a system that is less than 10 years old. Is Trane making inferior products? Also full disclosure is always a good idea when suggesting upgrades. I would never have installed the air cleaning system had I been informed up front about the very expensive maintenance required. more

Review for Alfredo's Olivo 10/18/2016

Alfredo gave me excellent service on 10/18/16 for my fall system inspection and air scrubber installation. He was very courteous, extremely professional and explained things very clearly. He deserves an excellent review from me for his service today. Mike Castello more

System check up 10/10/2016

Had heat system check up. Technician was prompt and courteous. more

annual ARS maintenance visit 10/9/2016

Christian was helpful in explaining the needs of my heating and air conditioning system and stayed late to install new equipment. more

Repair on A/C unit 9/10/2016

It was 101 degrees out. We hadn't had cooling in our home for about 3 weeks. I decided enough was enough, but didn't know where to turn, but remembered Home Depot has people in the store to sell services as well as the products. Spoke with a woman who not only was friendly, but called to see if the service people could come out today and at a good price (I was prepared to wait a few days). Alfredo Olivo of ARS/Rescue Rooter Durham came out on on the 3 O'Clock end of the 3 to 6pm time frame, got to the unit that was down, walked and crawled around the property and quickly found that I had a corrosion leak in a copper pipe that was most likely original with the house. He got me a great deal on new piping, and stayed with me until he could temporarily repair the old pipe to get the cooling up and running. He scheduled me for the next business day (a Monday) to install the new pipe and get a cleaning in as well. He was professional and helpful throughout the process and repair. Thank you Alfredo! more

lucky you 9/7/2016

Michael was excellent and restored my air conditioner quickly. Monica more

Crawl space moisture 8/28/2016

josh the technician was very knowledgable in offering me solutions in how to decrease the amount of humidity in my crawl space. I spoke with several other companies, but felt they were trying to sell me the kitchen sink. After spending about an hour in my crawl space, Josh emerged with a plan. I felt his solutions were honest and cost effective. He also gave me future ideas to consider without making me feel pressured to act. I highly recommend you to request him to access your ac/crawl space needs! more

Feedback 8/9/2016

I was totally impressed with the level of Customer Experience and the thoroughness of the Job that was done, the knowledge and taking the time to talk with me about the Maintenance of my HVAC. I contacted another company and they don't compare to the service that I received. I would highly recommend this company and especially JJ B for his expertise and Professionalism. more

Excellent technician care 7/22/2016

Josh knew what the problem was right away and how to give me a temporary fix until the necessary part could be acquired. Instant relief! Thank you. more

ARS 7/14/2016

ARS was very nice and did a temporary fix so our kids wouldn't roast on the 2nd story while our part came in. more

Inspection / cleaning 6/27/2016

Dillion was a very polite young man who seemed very knowledgeable with air conditioning / heating systems. more

ARS for Josh Baker 9/17/2015

Josh is great to talk with and work with. He takes time to explain and seems to do a good job. more

Josh B. and Steph L. were awesome! 8/27/2015

Josh arrived within the time frame promised. He was quick to resolve the issue we had. He was courteous and knowledgeable, and went out of his way to diagnose and treat the issue. His customer service skills are phenomenal and I will not ask for any other serviceman than him in the future if I need to call ARS back for any reason. The sales rep, Steph Love, was also phenomenal. He was personable, worked quickly and diligently, and provided great service. more

Great Service! 8/22/2015

We have had some issues with our Air Conditioner and didn't know why our AC unit kept shutting off. We called ARS/Rescue Rooter Durham and Josh B. came out to the house. He was friendly, extremely knowledgeable and just overall fantastic. He let me know what was causing the issue in language I could understand. He really took the time to do thorough maintenance and we have noticed the positive results almost immediately! He gave us some great feedback and maintenance ideas to better the air flow, keep a more consistent temp throughout the whole house, and we set an appt to meet with one of their home efficiency experts! We are really impressed at the professional service that Josh B. provides and he is now our go to guy! We highly recommend ARS/Rescue Rooter Durham and Josh B.! Thank you, Josh! more

Customer Service 7/21/2015

Ridge was very professional and diagnosed my problem within a few minutes of arriving to my house. He explained my issue in a way that I quickly understood the problem and possible solutions. He called one of his counterparts to make sure he gave me the best option for fixing my problem - new grills. more

Alfredo Olivo 5/21/2015

Alfredo is always prompt, courteous, and efficient. He explains issues in terms that I can understand. I look forward to Alfredo's visit twice a year. Thank you so much Alfredo! more
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Owner Message

  • ARS®/Rescue Rooter® serves Durham, Greensboro and surrounding areas providing exceptional heating and air conditioning services - guaranteed. Our fast and friendly, licensed employees have passed background and drug tests and will treat you and your property with respect. And, we are available 24/7 for all your heating and air conditioning needs.

Editorial

  • Drain cleaning, service to heating and cooling systems, and plumbing--for both residential and commercial clients.

  • 8/6/2008 Provided by Citysearch

Additional information

  • Hours:

    24/7
  • Payments:

    American Express, Discover, Master Card, Visa, Check, Financing
  • Neighborhoods:

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