This is my first review in CitySearch. The service from Ace Plumbing was extraordinary so I thought the least I could do is commend both 'JD' and 'Ricardo' for their work. These two guys are professional 'supermen' plumbers in my book, and are real assets to their employer.
My 11-year old 50 gallon (actual capacity is 48 gallons) 'shorty' Bradford White (found out later while cruising the web that it is one of the better brands) gas water heater started leaking and was flooding my basement. Ace Plumbing and Rooter was listed in the manufacturer's web site so I called them and got an appointment two hours later (5:30 pm, Monday) for a price quote. 'JD' came in as scheduled and he gave me a free estimate. I had him come back a few days later after I asked for price quotes from 2 others. Their price was competitive and seemed reasonable.
'JD' had a difficult time getting the specific model number from their supplier but through his persistence he was finally able to give me the information I requested (he called me back to give me status info about 5 times in which I missed 3 calls due to an issue with my cell phone -- ie. it was not his fault that I missed his calls, but like I said he is very patient and persistent).
Both of them worked for a couple of hours installing the water heater. Ricardo has a 'can do' solutions oriented approach and 'JD' has very good communication skills. Both were very polite (I heard them call me 'sir' a couple of times), and they both made sure that the area they worked in was clean after they were done. Best yet, 'JD' gave me a first time discount. This was a hassle free experience with these two guys who also seemed to enjoy working with each other.
Based on their work, I will recommend this vendor, and I will call them again for future plumbing needs.
Pros: Good communications and a 'can-do' attitude
Cons: I can't think of any