I've been with American Family for years! Recently, when my insurance almost doubled, I called around to several places, GIECO, wow, outrageous!, Allstate, and Farmers. I also called several places like ABIA, including Insurance Express. The gentleman at Insurance Express was extremely rude to me! The premium he quoted was high, and I told him so... he hung up on me! when I finally called ABIA - the lady who answered was courteous, explained several options and gave me the lowest price out of everyone!!!! i am pleased with the service I receive there, and look forward to doing many years of business with the so- called- non-standard company!