Good customer service but was overcharged for work done. Wish that labor rate had been more clearly stated. 114 p/h is excessive, and all parts were about 2x actual cost. Was quoted nearly an additional $300 to replace my valve cover gasket (i did not approve it...), which I just replaced this morning at a cost of $50 and a half hour of time.
Was quoted about the same for my oil pan gasket, Was able to do that in 1 hour and gasket cost $45.
The following prices I paid for through them:
1 Micro V-Belt Part #k060923 - $70.15
Average actual cost:2001 Saab 9-3 Serpentine Belt (Gates)
$32.80 from StockWiseAuto.com 1,137 seller reviews
1 Oil Seperator #55 561 200 - Paid: $119.19
Actual price on google:
55561200 - Genuine Saab Oil Separator/PCV
$72.03 from AutohausAZ 649 seller reviews
55561200 Genuine Saab Oil Separator/PCV .
1 Idler pulley #55562635 price paid: $70.64
Actual Price:Saab Drive Belt Idler Pulley (9-3 9-5) - INA OEM 55562635
$42.95 from FCP Euro 377 seller reviews
Includes bolt and washer. **This Drive Belt Idler Pulley is OEM**
1 Tensioner Pulley # 5172309 - Price paid: $94.87
Average price on google:Belt Tensioner Pulley Saab 41155 41157
$20.17 from Europort Parts12 seller reviews
5172309 Belt Tensioner Pulley Saab 4
Highest price I can find online:Saab tension pulley. engine body, belt tensioner 4 cylinder
$53.13 from Jim Ellis Saab 35 seller reviews
Saab tension pulley (5172309)
1 Breather Hose #55560445 - Price Paid: $15.43
Actual price:Uro Parts 55560445 Crankcase Vent Hose (Exits Bottom of Oil Trap)
$4.31 from 10+ stores
Crankcase breather hose, Oil Separator to Sump
1 Breather Hose #55560463 - Price Paid: $47.48
Actual cost: (this is the only part that wasnt 2x the actual cost!
999-03 Saab 9-3 PCV Breather Hose for L4 2.3L
$34.95 from 1A Auto.com 15,022 seller reviews
1999-03 Saab 9-3 PCV Breather Hose for L4 2.3L Compatible with: 55560463
To replace a belt, remove and install two new pulleys.
Replace a few small hoses on top of the engine and PCV system -Labor: 401.80
Total parts: $441.56
AND- They charged me an additional $6.75 for use of their part washer? Isnt this a common trade tool? Do I have to pay for each wrench you use too?!?
Avoid this place, I've reached out to them and Will update this post if they decide to rectify the situation, but knowing this why would you even want to go somewhere like this?